RE: [google-admob-ads-sdk] Admob Android Ads are not Loading and Showing Currently

[Mobile Ads SDK Forum Advisor]

Hello Ebubekir, 

Thank you for reaching out to us.

Can you confirm if only the rewarded ads are not working in your end? Have you checked it in our Sample App Unity with your minimum modification? For us to further investigate this, could you please provide the following details via Reply privately to author option or send it directly to mobileads...@gmail.com? Kindly inform us on this thread if you sent it directly to the email provided.

• Sample app with your minimum modification
• Steps to replicate
• Unity Version used 

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

 

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[Ebubekir Yanik]

Hello Pamela,

I have sent two e-mails today about what you've requested from me but it seems that the mails are not seeming in my gmail account's "Sent" folder. Have you received my e-mails?

Regards,
Ebubekir YANIK

[Mobile Ads SDK Forum Advisor]

Hello Ebubekir, 

Thank you for providing us the requested information.

Upon checking your sample project, I was able to encounter an error when trying to build it in an emulator device. It said that "Unable to sign the application; please provide passwords!". Can you confirm if your provided sample project is needed of a password? Then, I checked your ad unit id for rewarded ads and check if I was able to get ads on it using the Sample App Android, but it is returning an error code 0 which means that something happened internally; for instance, an invalid response was received from the ad server.

[Mobile Ads SDK Forum Advisor]

Hello Ebubekir,

Thank you for your response.

I've tested again your apk file provided and I was now able to get rewarded ads on it. Are you still unable to get ads on your end? If this is the case, kindly ensure that the following conditions are fulfilled in order to maximize the chances of receiving ads from the AdMob SDK:

• Fully complete the setup of your AdMob account, particularly the billing and PIN verification sections.
• Link your app to your AdMob account; you may have to wait for a week or two after publishing an app in order to do this.
• Resolve any policy violations in your AdMob account.

You may also refer to common reason for ads not showing for additional scenarios, as well as the fixes for those. The error code 0 is sometimes happening if there are no available ads to return from the ad inventory. Please do note that the SDK just requests an ad to the ad server (E.g: AdMob), and I'm afraid that it doesn't have any control on fill rate / match rate of your app. You may also reach out to the Product Support Team for further assistance on such ad-serving concerns.

On the other hand, I've deleted your post as it contains private information. Below is the copy of your post with scrubbed information.

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

Hello Pamela,

Sorry that I've forgotten to tell you the .keystore password. Here is the password:

Keystore password: xxxxxxxxxxxxxxx
Alias Password: xxxxxxx

I was able to monetize ads a week ago within all of my android games but the monetization has just started decreasing by the 10th of this month and it is like it is completely disabled within just a few days. (By the way, I haven't done any updates for my apps.) What could be the reason for this error; "an invalid response was received from the ad server."? Could you please be more specific? By the way, I've already checked the "error code 0" link but it gives " Service Unavailable" error. 🙂

Regards,
Ebubekir YANIK

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[Andrey]

I have a similar problem and also since November 10th. It looks like "onInitializationComplete" is not called. If the logic of your ad display is related to the "onInitializationComplete" call, which does not start, then the impressions do not go further.

[Mobile Ads SDK Forum Advisor]

Hi Andrey,

Thank you for bringing this concern to our attention.We would start by asking if you can share with us via the “Reply to author” button. With a simple sample app, along with the steps to replicate this issue. At the same time if you can include any stack traces or Charles logs to help in our investigation. This would be greatly appreciated.

Regards,

William Pescherine Mobile Ads SDK Team

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[Loky31]

Hello all,

Is there any rationale for ads not loading since few days?

Since the 13 my app seems not being able to use my ad units... Absolutely no changes made neither on the app or the admob account... so I guess it comes from Admob side no?

Any hints?

Le mardi 16 novembre 2021 à 15:38:13 UTC+1, Loky31 a écrit :

Hello there,

It seems that the same trouble happen to my app too... 3 days with loading failures and therefore no ads displayed nor available...

What is happening?

I didn't publish any update of the app nor modified anything on admob account...

[Mobile Ads SDK Forum Advisor]

Hi Loky,

[Andrey]

In my case, the implementation of the ad display depended on the execution of the code:

MobileAds.initialize(this, new OnInitializationCompleteListener() {
            @Override
            public void onInitializationComplete(InitializationStatus initializationStatus) {

// This my code reported that initialization was successful!!!

            }
        });

 

However, this has not been the case since November 10. My code doesn't run in the “onInitializationComplete” method.

вторник, 16 ноября 2021 г. в 17:28:27 UTC+3, mobileadssdk:

[Loky31]

if your  “onInitializationComplete” depends on the fact that some ads are loaded by admob and that doesn't happen, you have the answer :)

In my case ads are no more loaded and therefore no more displayed... sounds like a problem of feeding of the ad blocks then.

I'm wiaitng for support answer at the moment.

[Mobile Ads SDK Forum Advisor]

Hello Loky31,

Thank you for your response.

Can you confirm if you are able to receive our messages? The elements you provided yesterday are been sent using reply via author that are being sent privately. Also if your unable to receive our message, let me include it also below.

Upon checking your ad unit ids, I was able to encounter no ads in requesting it in our Sample App Android. Have you checked the common reason for ads not showing? You can refer to that and check other possible ways to fix the no ads displayed. Also, like I mentioned in other users, you need to ensure that the following conditions are fulfilled in order to maximize the chances of receiving ads from the AdMob SDK:

• Fully complete the setup of your AdMob account, particularly the billing and PIN verification sections.
• Link your app to your AdMob account; you may have to wait for a week or two after publishing an app in order to do this.
• Resolve any policy violations in your AdMob account.
•  

Since this is more of an ad serving concern, we recommend reaching out to the Product Support Team as they are better equipped in handling ad serving issues.

As a side note, if you're having trouble receiving private replies from us, please check your Spam folder. Additionally, please add the 'From address' on that email to your contact list to ensure we aren't flagged as Spam in future messages. If you don't see a message from us in your Spam folder, please email us directly at mobileads-...@google.com referring to this forum thread.

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

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[Mobile Ads SDK Forum Advisor]

Hello Andrey,

Thank you for reaching out to us.

For us to further investigate this your concern on "onInitializationComplete", could you please provide the following details via Reply privately to author option or send it directly to mobileads...@gmail.com? Kindly inform us on this thread if you sent it directly to the email provided.

• App ID
• Ad unit ID/s affected
• Sample app implementation
• Steps to replicate

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

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[David PR]

Hello,

The same  "onInitializationComplete" problem is happening to me since 12 nov.

[Andrey]

I had to release a new version of the application where the result of running "onInitializationComplete" is ignored. Ad impressions started to grow. Before that, I didn't even have test ads displayed.

среда, 17 ноября 2021 г. в 12:08:19 UTC+3, Loky31:

[Mobile Ads SDK Forum Advisor]

Hello David and Andrey,

Thank you for your response.

@David - Could you please provide the following details below?

@Andrey - Can you confirm if you are now able to get ads? If still not, kindly provide us also the following details below.

• App ID
• Ad unit ID/s affected
• Sample app implementation
• Steps to replicate

This will help us to check your implementation with regards to onInitializationComplete. You can send it via Reply privately to author option or send it directly to mobileads...@gmail.com. Kindly inform us on this thread if you sent it directly to the email provided.

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

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[David PR]

My case is fixed, was my fault I changed the order calling consent & admob initialize

[HMT Developer]

Same here,
I have same problem, impressions down from 100% to 10%
I not change any implement or get any policy issue
It happended from 9th Nov 2021
I make topic here,  Admob SDK team tell me should ask the  Product Support Team
but  Product Support Team tell me ask the Admob SDK team.
So, what's happend? Who has resposibility?

[HMT Developer]

I use Adaptive banners
SDK is latest
Apps was linked and live for months
DAU is normal

[Mr Phuc]

Dear Princess Pamela Pineda, 

I encountered like some developers in there. My game worked well util Nov 10, the ads can not show because the request be can't.    

the message always show that: the admob client can't Initialize.

[Mobile Ads SDK Forum Advisor]

Hello HMT Developer,

Thank you for reaching out to us.

With regard to your concern on impression rate, please do note that the SDK just requests an ad to the ad server (E.g: AdMob), and I'm afraid that it doesn't have any control on fill rate / match rate of your app. This is more of an ad serving issue which is out of scope to our team. That said, we would recommend raising this to our Product Support team instead. The product specialist there should be able to assist you further on this. Since you already reached out to them, what we can recommend now is to wait for them to respond to your concern. We hope that you get a positive response from them the soonest time possible.

[Mobile Ads SDK Forum Advisor]

Hello Mr. Phuc,

Thank you for reaching out to us.

Can you confirm if your concern is regarding to the initialization of the ads in your app? If yes, could you please provide the following details via Reply privately to author option or send it directly to mobileads...@gmail.com? Kindly inform us on this thread if you sent it directly to the email provided.

• App ID
• Ad unit ID/s affected
• Sample app implementation
• Steps to replicate

Regards,

[HMT Developer]

Hi SDK team,
I was fire a topic from 4 days ago,
But there is not any response from the Product Support Team.
You can see my topic here:
https://support.google.com/admob/thread/135427398/why-impressions-drop-from-100-to-10-30-from-9th-november?hl=en

[mikhael...@gmail.com]

Hello all,

I experience similar issue with my interstitial ad unit, sudden drop in show rate since nov 9. Also, a lot of matched ad request from Singapore (my app has almost no users in Singapore) and Indonesia (just a few users in Indonesia) and no impressions at all.

No changes to the app were made recently.

[HMT Developer]

//implementation 'com.google.firebase:firebase-ads:20.5.0'

MobileAds.initialize(this, new OnInitializationCompleteListener() {

    @Override
    public void onInitializationComplete(@NonNull InitializationStatus initializationStatus) {
        //never called since 9th Nov
    }
});

[HMT Developer]

You can temp "fix" it by bypass the callback

Just begin request for loading ads after call MobileAds.initialize
Example:

MobileAds.initialize(this, new OnInitializationCompleteListener() {

    @Override
    public void onInitializationComplete(@NonNull InitializationStatus initializationStatus) {

        //don't do any thing here
    }

});

//just start load ads

loadAds();

On Friday, November 19, 2021 at 11:37:50 PM UTC+7 HMT Developer wrote:

You can tempature "fix" it by bypass the callback

Just begin request for loading ads after call MobileAds.initialize
Example:

MobileAds.initialize(this, new OnInitializationCompleteListener() {

    @Override
    public void onInitializationComplete(@NonNull InitializationStatus initializationStatus) {

        //don't do any thing here
    }

});

//just start load ads

loadAds();

[Mobile Ads SDK Forum Advisor]

Hello Mikhael,

Thank you for reaching out to us.

Since your concern is more on impression rate, like what I've mentioned on this thread, the SDK just requests an ad to the ad server (E.g: AdMob), and I'm afraid that it doesn't have any control on fill rate / match rate and impression of your app. That said, we would recommend raising this to our Product Support team instead to better assist you on this. You may also check this match rate article and optimization tips that may help you regarding this.

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

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[Mobile Ads SDK Forum Advisor]

Hello HMT Developer,

Thank you for your response.

Can you confirm if you are using the Firebase AdMob? If yes, I would recommend reaching out to their Support team to better assist you on this.

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

 

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