Hi Ken Cheng,
Thank you for contacting the Mobile Ads SDK support team.
By reviewing your concern, I understand that you are facing a “No ad to show” error. Kindly provide the below information via “Reply to author” for further investigation:
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Mobile Ads SDK Team |
Hi Ken Cheng,
Thank you for providing the requested information.
This guide explains how to receive test adsin your ads integration. It is important to use test ads during development so that you can click on them without charging Google advertisers. If you click on too many ads without being in test mode, you risk your account being flagged for invalid activity.
There are two ways to get test ads:
For Meta Audience Networking (Bidding), the test mode applies to ads served from the AdMob Network only and does not apply to ads served by other networks.
Be sure that you've instructed your third-party ad source to serve ads in test mode. If you click on live ads served from a third-party ad source, you may receive a policy violation.
I hope this information is helpful. Please let me know if you have any other questions.
Hi Ken,
Thank you for getting back to us.
Upon reviewing your account, I have determined that there are warnings in the mediation group. AdMob is unable to retrieve the data for the Interstitial ad source. This could be due to:
I recommend you refer to this Can't retrieve data help documentation to resolve the IOS App warnings.
Hi Ken,
Thank you for getting back to us.
After investigating your query, I don’t see any issues with meta. Kindly provide the sample project reproducing the issue for further investigation, So that we can have full visibility of your implementation.
You can provide it via reply privately to the author option.
If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, kindly provide requested information to us via reply privately to author option or using the steps below:
1. Navigate to
https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002qAAgNQAW&entry.80707362=002088492. Fill out all fields, and attach your file(s).
3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.
Thanks,
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Hi Ken,
Thank you for getting back to us.
We’ve checked the sample project and are able to reproduce the issue.
After debugging your code we see that ads are coming as you mentioned in the previous thread but due to frequency capping enabled in your AdMob Account, you will receive ads as per the limit provided in the ad serving settings.
Ad serving will stop for this app when either app-level or ad unit-level frequency cap is met. The following frequency caps have been set for ad units in this app:
In order to get the expected ads serving, update ad serving settings as per your need.
Kindly refer to this link for more information about frequency capping.
Please reach out to us, if you need any further assistance.
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Mobile Ads SDK Team |
Hi Ken,
Thank you for getting back to us.
We’ve checked the sample project and are able to reproduce the issue when a single ad source test of the ad inspector is enabled for Meta Audience Network (Bidding).
As per our observations ads are not returning from third party resources (Meta Audience Network).
This happens due to below reasons:
Kindly refer to your third-party ad source to understand why the ad source may not be bidding.
Also refer to this link for more information related to troubleshooting the bidding issue.
You can provide the following details via reply privately to the author option or directly provide it to the link below.
If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:
1. Navigate to
https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002qAAgNQAW&entry.80707362=002088492. Fill out all fields, and attach your file(s).
3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.
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Mobile Ads SDK Team |
Hi cc Zhangi,
Thank you for contacting the Mobile Ads SDK Support team.
We would like to inform you that this product officially supports only English. It would be best to reply in English if you can. If not, we will try to use Google Translate to support you as best as we can.
Could you confirm whether you have followed all the steps to Integrate Meta Audience Network with bidding?
Kindly provide the below information via the reply to author option, so that we will review your account and let you know why ads aren’t showing.