Supposed wrong accusation of AdMob IA bots: Google-served ads on screens with replicated content

[AndsS Mobile]

Hello guys,

Our app ("Local Bus SP" on Play Store) is getting this alert "Google-served ads on screens with replicated content". I have already read the policy and from what I understood it is fully compliant, however when I send the app for review, the IA bots refuse it without any explanation of where the supposed error is.

Content authorization:

We are authorized to use the data from a public transport company (SPTrans) in our application.

We don't replicate their web site blocks content:

We get (with authorization) the data directly from the company's api-server.

Addition of content value:

We create our own content layout/design with more informations to the users.

App's necessary library: Google Maps API

Our app is also allowed to use Google Maps into the main screen, which currently takes up half of it.

Addition of value to map content:

We customize the map adding important markers corresponding to the app's functionality.

Ad place:

We add an ad (banner) at the bottom of screen.

Another apps that do the same:

There are other apps (BusFinder, Cittamobi, etc) that do the same thing and I can see they displaying Google ads without any issues.

Our app screenshot example:

I've attached a screenshot of the app's main screen for any review.

Questions:

1 - What's wrong with our app?
2 - Is it really not in compliance?
3 - If yes, how to correctly display ads in this case?
4 - If in this case, it's impossible to display AdMob ads, which alternative platforms (except Appodeal) generates good revenue like AdMob?

Thanks in advance!

Our application: Local Bus SP 

https://play.google.com/store/apps/details?id=br.com.adsstopdev.localizadordeonibussp

Partner company: SPTrans

https://olhovivo.sptrans.com.br

[Mobile Ads SDK Forum Advisor]

Hello,

Thank you for reaching out to us. However, I'm afraid that our team can only provide technical assistance specific to the code implementation of the Mobile Ads SDK (AdMob). Since your concern is related to publishing of your app on PlayStore, then we would recommend reaching out to Play console help via this link: https://support.google.com/googleplay/android-developer/?hl=en#topic=3450769.

Regards,

Mobile Ads SDK Team

ref:_00D1U1174p._5004Q2lBeIi:ref

[AndsS Mobile]

Thanks for the answer, but everything is fine with Google Play, the problem is with AdMob. I found the Admob Community and reposted my question there, but the forum seems to be abandoned, it's been 2 days and nobody answers me.. https://support.google.com/admob/thread/214905590?hl=en&sjid=5991490745174122323-SA Do you know another alternative contact?

[Mobile Ads SDK Forum Advisor]

Hello,

I'm afraid that the only way to contact our Product Support team is through this link: https://support.google.com/admob/thread/new?hl=en. However, have you received a case ID in your email? If so, kindly share this to us so we can forward this issue to the wider team.

[AndsS Mobile]

Hello,

No, unfortunately I have received only an automatic confirmation email that my question was posted on AdMob Community. I am very sad that they support has always been poor. 

Thank you for trying to help me.

[Mobile Ads SDK Forum Advisor]

Hello,

We understand that you're having trouble in contacting our Product Support Team and that there is an urgency in your concern. However, they are better suited in providing you further assistance as this issue is not within our scope. I'm afraid the only means of contacting them is through this link: https://support.google.com/admob/thread/new?hl=en. I hope you get a response from them soon.