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Message Show and Consent Rate = 0 Despite Obtained Consent

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Notification Client Admin

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Jan 10, 2025, 10:56:35 AMJan 10
to Google Mobile Ads SDK Developers

Hi everyone,

I’m facing an issue with the AdMob Consent Management Solutions in my app, and I hope someone here can help clarify or provide guidance.

Issue Overview:

  • I’ve successfully integrated the UMP SDK and displayed the Consent Form to users.
  • The consent status in the app is correctly returning UMPConsentStatus.OBTAINED.
  • However, when I check the AdMob dashboard, both Message Show and Consent Rate are showing as 0.
Screenshot 2025-01-10 at 10.02.01.png

What I’ve Checked So Far:

  1. SDK integration has been verified and is updated to the latest version.
  2. The Consent Message is published and applied to the relevant regions.
  3. I’ve waited over 48 hours for the data to sync on the AdMob dashboard.

Additional Details:

  • UMP SDK Version: 11.4.0
  • Primary User Region: Germany

Has anyone experienced this issue before? Could this be a delay in syncing data to the dashboard, or is there something I might have overlooked? Any insights or advice would be greatly appreciated!

Thank you!

Mobile Ads SDK Forum Advisor

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Jan 10, 2025, 3:56:52 PMJan 10
to notificati...@gmail.com, google-adm...@googlegroups.com
Hi,

Kindly provide us below details via "Reply to author" option for further investigation:
  • app ID
  • ad unit ID
  • Mobile Ads SDK version
 
This message is in relation to case "ref:!00D1U01174p.!5004Q02vGv6X:ref" (ADR-00283910)

Thanks,
 
Google Logo Mobile Ads SDK Team

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