Reward ads not showing anymore

[Jordan Munk (Remcoonie)]

Hello,

My rewards ads are not showing anymore? I don't see any violations or something on the dashboard.. I've re-created the ad block as well and still not working. It keeps on "loading false"?

app id: ca-app-pub-8207035434996448/6519191484

the test IDs works..

Ty

[Mobile Ads SDK Forum Advisor]

Hello Jordan,

Thank you for reaching out to us.

Upon checking your account, there appears to be a billing issue associated with your account, specifically pending Pin and On hold due to no valid instruments. I would suggest checking this article (https://support.google.com/admob/answer/3198657?hl=en) that addressed the problems for PIN. For address verification address, you may check the following FAQ (https://support.google.com/admob/answer/2772302?hl=en&ref_topic=2772055#:~:text=Address%20verification%20FAQs) to know more about it. In addition to that, to maximize receiving ads, we recommend that you've set up your app-ads.txt file (https://support.google.com/admob/answer/9363762?hl=en&sjid=15039782890148975908-AP). These issues would cause the error you are experiencing at the moment.

Kindly note that the SDK just requests an ad to the ad server (E.g: AdMob) and I'm afraid that it doesn't have any control on fill rate / match rate of your app. This is more of an ad serving issue/ fill rate concern which is out of scope to our team. You will have to contact our Product Support Team (https://support.google.com/admob/thread/new?hl=en) in order to assist you further on this as anything concerning ad serving and billing is no longer within our team's scope.

This message is in relation to case "ref:_00D1U1174p._5004Q2msyK6:ref"

Thanks,
 

Mobile Ads SDK Team