UMP IDFA explainer for the ATT dialog not showing up

[Mana K]

Hello

I've created one default IDFA explainer that I'm sharing across 6 apps. It is working as expected in 5/6 apps. It is not clear to me why the last app does not work. I've checked UMPConsentInformation.sharedInstance.formStatus and it is always UMPFormStatusUnavailable. I've tried toggling the app on/off in the IDFA explainer editor and waiting a few hours. The GDPR message works correctly for this app. My test device is iPhone XS OS 17.4. Any ideas?

[Mobile Ads SDK Forum Advisor]

Hi,

Thanks for contacting Mobile Ads SDK.

It happens due to the app ID you  are using it might be not targeting IDFA message.
Could you share your App ID, ad unit ID and bundle identifier with us for further investigation ?
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tJRdg:ref" (ADR-00243510)

Thanks,
 

Mobile Ads SDK Team

[Mobile Ads SDK Forum Advisor]

Hi,

Make sure you have added AppTrackingTransparency.framework in Framework, libraries and embedded content.

In order for the UMP SDK to display a custom alert message in the iOS system dialog, update your Info.plist to add the NSUserTrackingUsageDescription key with a custom message string describing your usage.

<key>NSUserTrackingUsageDescription</key>

<string>This identifier will be used to deliver personalized ads to you.</string>

I have executed our sample project with your IDs and bundle ID and are able to load the ads successfully and display the ATT pop with EEA. Could you confirm whether you reproduce the issue in our sample project. 

For more information, kindly refer to IDFA support and Available user message types.