Why admob error code 2?

[Keith Liu]

Hello,

We worked fine in TestAd mode. However, when we release our app version, we got a lot of feedback about this error "Error while connecting to ad server: no protocol: Ad failed to load : 2" if our user want to see rewarded ad.

We check the report on admob console. There are about 2k rewarded ad request had been shown. (match rate is almost 90%) So...could we assume our code is correct? If it is, why error code 2 will occur?

Could anyone help us to solve this weird problem? Thanks you!

Thanks,

Keith

[mobileadssdk...@google.com]

Hello Keith,

Thanks for reaching out to us. Error Code 2  suggests a network error and this is seen when ad request was unsuccessful due to network connectivity. That said, have you tested your Ad unit IDs with our sample apps after getting the feedback? What is the error code that you are seeing in case of Ad request failure? As you are seeing the requests going through and as you are able to load test ads, this is not an issue with the implementation. If the frequency of the errors is very high, you contact our AdMob Product Support Team as they will be able to assist you with Ad serving issues. You can also reach out to them through this troubleshooter.

Regards,
Deepika Uragayala
Mobile Ads SDK Team

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Also find us on our blog and Google+ page:
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