Crash report on SDK v 9.8.00 java.lang.OutOfMemoryError

[Yan MESS]

I got this report from a user with Grand Prime Android 5.1

java.lang.OutOfMemoryError: Failed to allocate a 152530 byte allocation with 127648 free bytes and 124KB until OOM
at java.lang.String.<init>(String.java:343)
at java.lang.String.<init>(String.java:206)
at android.util.Base64.encodeToString(Base64.java:456)
at org.chromium.android_webview.AwContents.loadDataWithBaseURL(AwContents.java:1538)
at com.android.webview.chromium.WebViewChromium.loadDataWithBaseURL(WebViewChromium.java:609)
at android.webkit.WebView.loadDataWithBaseURL(WebView.java:946)
at com.google.android.gms.ads.internal.webview.m.loadDataWithBaseURL(:com.google.android.gms.DynamiteModulesA:452)
at com.google.android.gms.ads.internal.webview.l.loadDataWithBaseURL(:com.google.android.gms.DynamiteModulesA:385)
at com.google.android.gms.ads.internal.renderer.l.a(:com.google.android.gms.DynamiteModulesA:46)
at com.google.android.gms.ads.internal.renderer.a.d(:com.google.android.gms.DynamiteModulesA:3070)
at com.google.android.gms.ads.internal.renderer.j.a(:com.google.android.gms.DynamiteModulesA:118)
at com.google.android.gms.ads.internal.j.run(:com.google.android.gms.DynamiteModulesA:233)
at android.os.Handler.handleCallback(Handler.java:739)
at android.os.Handler.dispatchMessage(Handler.java:95)
at android.os.Looper.loop(Looper.java:135)
at android.app.ActivityThread.main(ActivityThread.java:5910)
at java.lang.reflect.Method.invoke(Native Method)
at java.lang.reflect.Method.invoke(Method.java:372)
at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:1405)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1200)

Any fix?

[Veer Arjun Busani(Mobile Ads SDK Team)]

Hi there,

Can you provide me the following details:

• More detailed crash logs. Also, the frequency of these crashes and whether this is device specific.
• Were you able to reproduce this issue locally. If so, the steps to do so.
• What is your Google Play Services version?
• And Charles logs if you were able to record it when it crashes.

Thanks,

Arjun Busani
Mobile Ads SDK Team

[Yan MESS]

Hi Arjun,

Thanks for your quick reply.

I got this crash yesterday only one time from a user and that's all information that it shows in my developer console.

I am not able to reproduce it as it worked fine when testing ads with debug mode.

I used version 9.8.00 which might be the last version of GPS. I used Ads part of GPS in compile dependencies.

I think that it's more related to the device having very low memory but maybe you can handle it to avoid crashing the entire app.

Cheers,
Yan

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[Veer Arjun Busani(Mobile Ads SDK Team)]

Hi there,

We had a similar reported incident a while back but were never able to reproduce it locally. But I have again shared your logs with the team and we will update you once we have any more information. Also, do send us any more crash logs and also, if you can link your app and let us know where you think the crash might have occured, it would be really helpful.

Thanks,

Arjun Busani

Mobile Ads SDK Team

On Tuesday, October 25, 2016 at 10:48:40 AM UTC-4, Yan MESS wrote:

Hi Arjun,

Thanks for your quick reply.

I got this crash yesterday only one time from a user and that's all information that it shows in my developer console.

I am not able to reproduce it as it worked fine when testing ads with debug mode.

I used version 9.8.00 which might be the last version of GPS. I used Ads part of GPS in compile dependencies.

I think that it's more related to the device having very low memory but maybe you can handle it to avoid crashing the entire app.

Cheers,
Yan

[Yan MESS]

Great. I will let you know if I get more.

Thanks,
Yan

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[Minas Keshishyan]

Hi there,

I got around 400 crashes in the last week with the exact same trace after I started to use Native Ads Express.

It is the top crash on my app at the moment.

Any updates on this?

Maybe it's better to use Native Ads Advanced for RecyclerView?

Express is somehow sluggish and causes OOMs on devices with <= 1 GB memory.

[Veer Arjun Busani(Mobile Ads SDK Team)]

Hi Minas,

Can you share your own complete crash logs including from Crashlytics if you have one? Also, what is the Play Services version on your project, and if you know, on the device?

Thanks,

Arjun Busani
Mobile Ads SDK Team

[Veer Arjun Busani(Mobile Ads SDK Team)]

Hi guys,

The team has reviewed this and has determined that the issue here is not related to our SDK. I would suggest you to revisit the crash logs and check what might be an issue with your implementation.

Thanks,

Arjun Busani
Mobile Ads SDK Team

[PK]

I have this issue too. It's because you let advertisers provide very long URLs. I haven't had this issue on apps I moved to MoPub, so it's most certainly an SDK issue. Feel free to email me if you need more logs

[PK]

You need to use a Samsung device to repo it seems: https://stackoverflow.com/questions/45573920/a-lot-of-outofmemoryerror-from-samsung-galaxy-devices-on-android-7-x

That being said, the AdMob SDK should still be compatible with the largest Android handset manufacturer. 

[Joshua Lagonera (Mobile Ads SDK Team)]

Hi there,

As Veer previously mentioned, this has been previously reported to the rest of the team and we have determined that this was not related to the SDK. That said, would you be able to try the suggestion made from the StackOverflow link you included?

Regards,

Joshua Lagonera

Mobile Ads SDK Team