AdMob 22.6.0 - Interstitial ad onAdDismissedFullScreenContent delay

[netl...@gmail.com]

Hi, I noticed that there's a big delay when you close an interstitial ad, onAdDismissedFullScreenContent() fires after about 2 seconds delay, this could cause a lot of issues.

You can test this by showing a toast in onAdDismissedFullScreenContent(), wait until the count down finishes and then tap on the close button in the ad. I tested it on Android 10 and 14.

There is also another odd behavior, for example you show an interstitial ad and you close the app from the recent list in Android which destroys the Activity but onAdDismissedFullScreenContent() still fires after about 2 seconds, which I think it is not correct, the user did not tap on the X button. Also, many devs will request and load a new interstitial ad inside onAdDismissedFullScreenContent() so a new one is ready to show. I'd say this is a bug?

I'm not sure if this delay is the same with rewarded ads too, I didn't test it.

Thanks

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting the Mobile Ads SDK Support team. 

I am unable to replicate this issue in Google Sample Project, could you please provide your Sample project along with any Screen Recording Video if possible ? So that I can have full visibility in your implementation.

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, kindly provide requested information to us via reply privately to author option or using the steps below:

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002ryaroQAA&entry.80707362=00221105

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link. 

This message is in relation to case "ref:!00D1U01174p.!5004Q02ryaro:ref"

Thanks,
 

Mobile Ads SDK Team

[netl...@gmail.com]

Hi, I can't seem to send any messages to this thread anymore? They all get auto deleted, why?

[netl...@gmail.com]

I was saying that I cannot reproduce the bug and everything works fine with the standard AdMob interstitial test ad unit id but I always get the delay bug with live test ads, I basically use my live interstitial test ad unit id and I added my device in the AdMob website as a test device so I get live ads but in test mode. It seems that this delay bug only happens with ads that have a countdown timer before you can click on the close/X button, the test ad that you are using in your sample project does not have a countdown timer. I have sent you a video that shows the bug, did you get it? Or did that also get auto deleted?

Thanks

[netl...@gmail.com]

Please note that all my messages here have been instantly deleted after I sent you the video privately, it was 11 MB in size, maybe this is also a bug here?

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for getting back to us,

Upon checking your video sample, we were able to see that onAdDismissedFullScreenContent() fires after about 2 seconds delay. Please provide your sample project that reproduces the issue. So that we can have full visibility in your implementation.

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, kindly provide requested information to us via reply to author option or using the steps below:

[netl...@gmail.com]

Hi, this forum is really bugged, it always gives an error "Error sending message." when I try to send you the zip file privately to you.

[netl...@gmail.com]

I've sent you the archive file via the form link, please let me know if you got it, I've also sent you some details how to reproduce the bug via private message. Let me know if you need more info.

Thanks

[netl...@gmail.com]

Hello, any update on this issue?

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for getting back to us.

Could you please verify if you have transmitted a sample project which replicates the issue with us?

If yes, kindly be advised that the accompanying sample project you have transmitted is not present.

Would you kindly share the sample project again via the link provided below, which replicates the issue? This would grant us comprehensive visibility into your implementation.

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

1. Navigate to

[netl...@gmail.com]

Hi, I've just sent it to you now again using that form. I've used your java interstitial example, I've only added a toast inside onAdDismissedFullScreenContent() event and I used my live ad unit id so I can see live test ads (standard AdMob test ads do not have this delay bug). Please look for an interstitial ad that has a countdown as the delay seems to only happen with those kind of ads. Let me know if you need more info.

Thanks

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for getting back to us.

I've raised this concern to higher team, Will update once i will get any update in this issue, Meanwhile, your patience is highly appreciated.

[netl...@gmail.com]

Any news on this? It is still an ongoing problem and I strongly believe this is a big issue.

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for getting back to us.

Unfortunately, the issue is still under observation, and I am unable to provide a specific timeframe for its resolution. Rest assured, I will keep you updated once the issue is resolved. 

[Mobile Ads SDK Forum Advisor]

Hi,

This issue has been fixed.

I would suggest to use latest version of SDK.
Thanks
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02ryaro:ref" (ADR-00221105)

Thanks,
 

Mobile Ads SDK Team

[netl...@gmail.com]

Thank you!

[netl...@gmail.com]

Hi, just tested it now and it is actually not fixed, nothing changed as far as I can tell, using latest version: 23.1.0

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for getting back to us.

I will check with our team regarding your query and one of my team members will reach out to you once we have an update on this. Meanwhile, your patience is highly appreciated.

[عثمان عصومي‎]

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[Mobile Ads SDK Forum Advisor]

Hello,

What ad unit ID are you using with version 23.0.1? Are you still able to reproduce using our InterstitialExample? As a rule of thumb using a Log statement is a more precise way to determine if there is a delay rather than a Toast (i.e time elapses to animate on screen). 

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02ryaro:ref" (ADR-00221105)

Thanks,
 

Justin Malandruccolo Mobile Ads SDK Team

[netl...@gmail.com]

Hi, as mentioned before, it seems to only happen with live ads and some don't seem to have that delay issue. For example, this ad had the delay problem.

Thanks

[Mobile Ads SDK Forum Advisor]

Hello,

By delay issue do you mean the fact that the ad has a countdown before you can close the ad? And can you share the ad unit ID? You can use the Google Drive to send it privately

 

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

 

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002ryaroQAA&entry.80707362=00221105

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

 

[netl...@gmail.com]

We're going in circles here. No, the delay bug is after you click on the close button from the ad, the onAdDismissedFullScreenContent() fires after ~2 seconds delay (after the countdown has finished, otherwise the button is disabled, you cannot click on it), I even sent you a screen recording showing the problem (it doesn't matter if it is a Toast or Log message, I remember I used both anyway), please look for it because I don't have it anymore after a few months. I have already sent you the interstitial sample project with my ad unit it, you said you tested it and were able to reproduce the issue, then you said it was fixed by your team, but nothing seems to have changed.

Please note that this bug can cause policy violations because some developers may put a timer in onAdDismissedFullScreenContent() so the interstitial ad does not show up again for some time if the user spam clicks on the button that shows the ad.

The interstitial ads that have a close button "X" at the top right, do not seem to have this delay bug, only the ones that have a close button at the bottom.

[Mobile Ads SDK Forum Advisor]

Hello,

Thanks, I am able to replicate the issue you are experiencing with the sample project provided. I've let the engineering team know the problem has not been resolved and they will take another look. I will follow up as soon as I have an update to share. 

[netl...@gmail.com]

This is still an ongoing bug after a year. Using the latest SDK version.

[Mobile Ads SDK Forum Advisor]

Hello,

Could you please share the ad request and ad response from ad inspector (https://developers.google.com/admob/android/ad-inspector#advanced_ad_unit_debugging) when you reproduce the issue? Or would you mind sharing the steps to reproduce?

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02ryaro:ref" (ADR-00221105)

Thanks,
 

Justin Malandruccolo Mobile Ads SDK Team

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[netl...@gmail.com]

All the info is in the above posts, absolutely nothing has changed, and this is a big problem, but nobody seems to care.

[Mobile Ads SDK Forum Advisor]

Hello,

Myself and the engineering team have tried but are unsuccessful in reproducing your issue. Can you please share the ad request and ad response from ad inspector (https://developers.google.com/admob/android/ad-inspector#advanced_ad_unit_debugging) where you reproduce the issue? This is information we do not have. 

[netl...@gmail.com]

Hi, I've sent you a private message with the ad request and response, as mentioned before in the above posts, it typically happens with some ads that have a 3, 2, 1 countdown button, button gets enabled, you click on it and then there's a ~2 seconds delay until the onAdDismissedFullScreenContent event fires. This does not happen with standard test ads, only with some live ads.

[Next Games Studios]

Yes, I have seen this problem too and have gone through it. In one of my live projects I had to disable click after an ad is closed because OnAdClosed is called after a delay and user may click the buttons in the main menu and I might get a policy violation. This should be fixed.

Regards.

[Mobile Ads SDK Forum Advisor]

Hello OP,

Do you mind sending over the ad request and ad response (particularly, the ad unit ID of the ad that you experience the issue) once more? I am only seeing the InterstitialExample projects you have previously sent over.