Hi,
Thank you for contacting the Mobile Ads SDK Support team.
You need to fix some issues to restore regular ad serving. Start with "Must fix" issues and ensure your app meets AdMob Program Policies. Other issues are optional to fix, but recommended since they affect ad serving.
What to do
To restore ads showing in your app:
Note: If you think the app already follows our policies and product restrictions, go to step 4 and request a review.
Kindly note that our support channel can only best assist you with regards to Google Mobile Ads SDK implementation and technical issues. The next step for you would be to reach out to the Product Support Team as they are better equipped to address your concern and provide further assistance.
Mobile Ads SDK Team |
Hi,
As mentioned earlier, kindly contact the Product support team as they are better equipped to address your query. Please be informed that our support channel can only best assist you with regards to Google Mobile Ads SDK implementation and technical issues.
Hi,
Thank you for your reply. We have ensured that our app complies with all relevant policies and product restrictions. Despite submitting multiple review requests, we continue to receive similar responses. We would appreciate more specific guidance on steps we can take to resolve this issue. Thank you.On Friday, December 6, 2024 at 3:23:04 PM UTC+8 Mobile Ads SDK Forum Advisor wrote:Hi,
Thank you for contacting the Mobile Ads SDK Support team.
You need to fix some issues to restore regular ad serving. Start with "Must fix" issues and ensure your app meets AdMob Program Policies. Other issues are optional to fix, but recommended since they affect ad serving.
What to do
To restore ads showing in your app:
- Review the policies and guidelines so you can understand and identify the issue
- Fix the issues in your app and make sure it complies with our policies and guidelines
- Upload the new version to the app store
- Request a review. Reviews typically take a week, but sometimes take longer.
Note: If you think the app already follows our policies and product restrictions, go to step 4 and request a review.
Kindly note that our support channel can only best assist you with regards to Google Mobile Ads SDK implementation and technical issues. The next step for you would be to reach out to the Product Support Team as they are better equipped to address your concern and provide further assistance.
This message is in relation to case "ref:!00D1U01174p.!5004Q02vGnhu:ref" (ADR-00277892)
Thanks,
Mobile Ads SDK Team
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