Please honor setAppMuted and setAppVolume

[Markus Wiederkehr]

In my app I call both MobileAds.setAppVolume(0f) and MobileAds.setAppMuted(true).

Unfortunately these parameters are sometimes ignored and ads with sound are shown. I was told by AdMob support that "[...] team has confirmed that the setAppMuted method does not guarantee that the received video creative would honor the setting. Some creative can chose to ignore this, which in this case is considered as working as intended."

I assume that some ad technology providers choose to ignore the settings. Now that we have a choice of which ad providers to select, could AdMob please identify the providers that ignore the setting and give us an option to exclude them?

If that is not possible, could AdMob help enforce the setting in another way?

[mobileadssdk-a...@google.com]

Hi,

I'm afraid that we don't have this kind of information available. I don't believe that the issue is separable by technology provider, I think it is a creative-specific issue which could occur across a range of technology providers.

Regards

Sam

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[Newspapers Apps]

Is there any progress on this issue, and I have the same problem.

The ad network returns me video with sound which cannot be muted.

This don't makes sense of the availability of methods for controlling the sound (setAppMuted and setAppVolume).

Please give more priority for this issue.

[mobileadssdk-a...@google.com]

Hi, 

Can you please provide Charles logs or an example project that has this behavior? Thanks.

Jon

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Also find us on our blog and Google+ page:
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    https://plus.google.com/115658573333388777174/
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[Markus Wiederkehr]

Jon,

I have sent in Charles logs privately to Deepika Uragayala on December 23, 2017. The response was that "I've gathered some information from the team regarding this and team has confirmed that the setAppMuted method does not guarantee that the received video creative would honor the setting. Some creative can chose to ignore this, which in this case is considered as working as intended."

I got the feeling that this information could have easily been gathered without me working for hours to collect the logs. (I takes some time to set up everything and then you have to reload repeatedly and wait for an ad that comes with sound.)

On September 11 Ivan Bautista wrote to this group that "Please note that the team is now actively investigating on this. Rest assured that we will get back to this thread for any official updates."

Can you please explain why you need new Charles logs at this point? The issue has already been confirmed and as far as we know your team is working on it.

Best regards,

Markus

[Newspapers Apps]

Hello Markus Wiederkehr,

I raised the topic and the question is to me, i guess.

I have the same issue with the latest version of the sdk, and i was pleasantly surprised to hear sound on the videos after i published the app on the store.

[Newspapers Apps]

Hello,

I recorded a video of this behavior, as seen on the video i tapped on pause 2-3 times and no mute option is displayed.

This happens with real ad unit ids, when i was making tests with test ids the behaviour is like in the documentation (muted videos).

This is the code snippet. 

.....................................................................................
MobileAds.initialize(this, getString(R.string.app_id));

AdRequest.Builder adsRqBuilder = new AdRequest.Builder();
final AdRequest adRequest = adsRqBuilder.build();

MobileAds.setAppMuted(true);
MobileAds.setAppVolume(0.0f); //with this or without it the result is same

interstitialAd = new InterstitialAd(this);
interstitialAd.setAdUnitId(getString(R.string.ad_id));
interstitialAd.loadAd(adRequest);
interstitialAd.setAdListener(new AdListener() {
.....................................................................................

implementation 'com.google.android.gms:play-services-ads:17.0.0' // ads SDK version

Thanks!

[mobileadssdk-a...@google.com]

Sorry Markus, 

You are correct. In fact the fix should have been deployed, can you confirm if you are still seeing this behavior with the latest iOS SDK?

Newspaper Apps, can you try moving 

MobileAds.setAppMuted(true);
MobileAds.setAppVolume(0.0f);

to BEFORE you create the adRequestBuilder? Thanks.

Jon

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Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
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[Newspapers Apps]

Hello,

The result is same! This is the code snippet

................................
MobileAds.initialize(this, getString(R.string.app_id));
MobileAds.setAppMuted(true);
MobileAds.setAppVolume(0.0f);

AdRequest.Builder adsRqBuilder = new AdRequest.Builder();

BaseUtil.addKeywordsToAd(this, adsRqBuilder);

final AdRequest adRequest = adsRqBuilder.build();

................................