Re: Always Error code = 13: Received invalid response when try to load Google Native Advanced

[Bharani Cherukuri (Mobile Ads SDK Team)]

Hello Manh, 

Thank you for contacting us. I was able to load ads using your Ad Unit ID with our sample apps. Can you provide us more details about your implementation and how you're loading the ads? I'd suggest that you recheck your implementation with our sample apps and try loading the ads again. Also, can you confirm if you're able to load ads on your end with our sample apps?

If you continue to have an issue with this, do provide us the Charles logs and a sample app of your implementation so we can take a look and assist you further.

Regards,

Bharani Cherukuri

Mobile Ads SDK Team

On Wednesday, October 25, 2017 at 7:51:22 AM UTC-4, Manh Diep wrote:

Hi Mobile Ads Supporters,

I'm using Google Native Advanced however, on some devices, we always meet this error but some devices are not.

Error Domain=com.google.ads Code=13 "Request Error: Received invalid response." UserInfo={NSLocalizedDescription=Request Error: Received invalid response., NSLocalizedFailureReason=Request Error: Received invalid response.}

Here's my device informations:

- iPhone 5S

- IOS 11.0.2

My AdID: ca-app-pub-1450171159935471/3680977642.

I searched some topics about this error, somebody fixed it by adding config: Allow Arbitrary Loads is true. I also added it already, but this error still happen.

Please advises.

Thanks,

Manh

[Joshua Lagonera (Mobile Ads SDK Team)]

Hi Manh,

Thank you for providing these information. However, I would like to inform you that I have deleted your post containing your Ad Unit IDs since they are considered sensitive information. Moving forward, kindly refrain from posting any sensitive or confidential information publicly on this forum.

As for your issue, I can also confirm that I can successfully retrieve ads using your Ad Unit ID on our end using the sample apps.

That said, an Invalid Response (Error Code: 13) error may simply mean that the Ad Request was successfully sent, but the server provided an invalid response. To investigate this, we would require logs from Charles' Proxy. However, the logs you provided doesn't seem to have SSL Proxying enabled. Can you provide to us some Charles' Logs with SSL proxying enabled? You may refer to this Help Center article on how to properly set up Charles.

Regards,

Joshua Lagonera

Mobile Ads SDK Team

[Manh Diep]

Hello Joshua Lagonera,

Please get my attached file as Charles logs that ssl proxying enabled. I confirm that I always meet this error with your sample app (NativeAdvancedExample) on my Unit Ads ID.

Please help.

Thanks,

Manh

[Deepika Uragayala- MobileAds SDK team]

Hi Manh,

I'm a colleague of Joshua and I am looking into this issue on his behalf.

Thank you for providing us with Charles logs. We are unable to reproduce this issue, but I have discussed this with the rest of the team and to further our investigation, can you please try to capture several AdRequests via Charles for us to debug? Also, see if changing the language on your device helps with the AdRequest and let us know.

Regards,

Deepika Uragayala

Mobile Ads SDK Team

[Manh Diep]

Hello Deepika,

Sorry for reply this late. I was sick for few days. 

I don't know how to get several AdRequests via Charles so I cannot provide it to you now but I have detected an important point for you.

So, with your sample app (NativeAdvancedExample), I always meet this error IF I request native banner with 2 types: kGADAdLoaderAdTypeNativeAppInstall and kGADAdLoaderAdTypeNativeContent or just kGADAdLoaderAdTypeNativeAppInstall.

If I turn off kGADAdLoaderAdTypeNativeAppInstall and query with kGADAdLoaderAdTypeNativeContent only then I can load native banner very well.

Look at my screenshots for the result.

I guess we have problem with the Native App Install type.

Hope this point can help u.

Thanks,

~Manh

On Thursday, October 26, 2017 at 2:38:03 AM UTC+7, Bharani Cherukuri (Mobile Ads SDK Team) wrote:

[Manh Diep]

I have also tried to change device languages but the same result. Sometime it works, and sometime not.

On Thursday, October 26, 2017 at 2:38:03 AM UTC+7, Bharani Cherukuri (Mobile Ads SDK Team) wrote:

[Deepika Uragayala- MobileAds SDK team]

Hi Manh,

Thanks for getting back to us. This sounds like an issue with your device only. Is your device jailbroken? Can you please try to check on a different device and then let us know? We are able to load both App Install and Content Ads using your Ad Unit ID without any issue so it means it has to be an issue with your device on your end.

Regards,

Deepika Uragayala

Mobile Ads SDK Team

[Manh Diep]

Hello Deepika,

I'm sure all our devices are not jailbroken. We have about 10 devices, some ones are work very well, but some others are not.

My device iPhone 5S is always happen this issue. But I think, this error: Receive Invalid Response should be belong to the server side? I don't know what's something wrong with my device, but it should be an another error code instead?

Thanks,

Manh

[Deepika Uragayala- MobileAds SDK team]

Hi Manh,

Can you please send us Charles logs for both types of your devices - one that is working all the time and one that is not? I will then share this with the team and try to debug this further.

Regards,

Deepika Uragayala

Mobile Ads SDK Team

[Marco Muccinelli]

Hi Deepika,

I suddenly start to have the same problem. I attach you two logs from my failing iPhone and you logs from my succeeding iPad.

Thank you, bye.

[mobileadssdk-a...@google.com]

Hi Marco,

Thanks for sharing the logs. This is a known issue and our team is actively working on this. I'll update this thread if I have any new information to share.

Regards,

Deepika Uragayala

Mobile Ads SDK Team

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Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
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[Tuong Nguyen]

Hi Deepika,

I have the same problem. Sometime it's working and sometime i got the error:

"Error Domain=com.google.ads Code=1 "Request Error: No ad to show." UserInfo={NSLocalizedDescription=Request Error: No ad to show., NSLocalizedFailureReason=Request Error: No ad to show.}"

and 

Error Domain=com.google.ads Code=13 "Request Error: Received invalid response." UserInfo={NSLocalizedDescription=Request Error: Received invalid response., NSLocalizedFailureReason=Request Error: Received invalid response.}

Please update if we have any new information
Thank.

[Marco Muccinelli]

Hi,

I find interesting you also see Error 1, because I started the investigation which has lead to Error 13 exactly for the same reason. We spot a huge decline in fill rates and many of us in the team still see Error 1 in every app we have shipped to App Store. I don't know if there is a direct connection, but it's certainly curious.

[Fabio Mignogna]

Hi Deepika,

I have the same error here

Error Domain=com.google.ads Code=13 "Request Error: Received invalid response."

I attach the Charles request/response. Looks okay, but I don't know why the SDK hits error delegate. On iOS Simulator works.

[mobileadssdk-a...@google.com]

Hi Fabio,

Thanks for sharing the logs. We will update this thread if we have any new information from the team regarding this issue.

Regards,
Deepika Uragayala
Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

To unsubscribe from this group and stop receiving emails from it, send an email to google-admob-ads-sdk+unsubscrib...@googlegroups.com.

To post to this group, send email to google-admob-ads-sdk@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/google-admob-ads-sdk/88e85aa0-4b5c-42c0-b4aa-a518717bfc8f%40googlegroups.com.
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[Marta Rodriguez]

Hi,

I'm getting the same error with Advanced Native ads in iOS. Any updates?

Thanks

[mobileadssdk-a...@google.com]

Hi Marta,

We don't have any updates to share at this moment. We will update this thread if we have any new information.

Regards,

Deepika Uragayala

Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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[Alexander Koutsonasios]

Have the same issue here. Sometimes it works but most of the time not. Is there any update on the issue?

[mobileadssdk-a...@google.com]

Hi Alexander,

Thank you for reporting this to us. Can you confirm for which type of native ad(Content/App Install) you are seeing this error? Also, can you send us the complete error logs so that I'll share these additional information to the team.

Regards,

Deepika Uragayala

Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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