iOS ads stopped showing for almost a month now

[Dmitriy Martinyuk]

Hello, everything was working fine for a long time, but it's been almost a month now since ads stopped showing in my iOS app. Only in iOS apps, Android working good.

1. SDK latest updated.
2. app-ads.txt verified and working.
3. All community recommendations is checked.
4. Test ads are working, but doesn't show in existing app.

Error i get:
adView:didFailToReceiveAdWithError: Request Error: No ad to show.
Failed to load interstitial ad with error: Request Error: No ad to show.
Failed to load rewarded ad with error: Request Error: No ad to show.
<Google>[I-ACS025031] AdMob App ID changed. Original, new: (nil), ca-app-pub-2352588955822082~7827282576


Affected Ad unit IDs:
ca-app-pub-2352588955822082/1830707677
ca-app-pub-2352588955822082/1120261233
ca-app-pub-2352588955822082/3322601365

App ID:
ca-app-pub-2352588955822082~7827282576


Match rate is very low, around few percent, but that means some percent of people getteng ads, but majority not.

Maybe is has something to do with my location ? Im from Ukraine. Really hope for your help.

[Dmitriy Martinyuk]

I have tried the same ad IDs in my other app and they are working which leads me to think that maybe the issue is with package name since ads implementation is the same. I am not getting ads in app with package com.alex.AnimeVault. I have checked my policy center and there are no issues with app. Could you please take a look?



Also, here are captured http requests from my app:

https://googleads.g.doubleclick.net/mads/gma?u_w=414&os_version=15.7.8&ms=IpQNCe-SJxoTROZpJvlk8Y1w14k_9U3WAba_PNU0P3H77LKO4_my_bfn-hEdKq4odCcV4f5sA8TbLACAohzl6HPjzjg8To8FxKl-GMXaKlvNGMpZ0NDbxiKdfPorxeuR8M1MvYWDsNlzEBfr-0CyQ14ZFfSfaoeCQsazhTbKRdghStLuHxEvKCCetntxCntSxh3wbO6coBx0SM3JY6Q-bOTdWdCJV4kBRN28p0WvD6IjGNc8u9rb8WJNvp5HQmF7eJ8A7z92CT-_yYzNwYeaAG0DMsGJSwWX5bU8C98eevOrKDyo7gV7GMoPP_ss9hIJ1uFxEm17uNB70SwZuGmMqg&u_so=p&omid_v=1.4.6-google_20230720&submodel=iPhone9%2C2&eid=318502621%2C318508243%2C318500618%2C318494274%2C318507075%2C318508140%2C318510030%2C318510450%2C44766145&net=wi&u_sd=3&js=afma-sdk-i-v10.9.0&fbs_aiid=50A682D38A05489AA8A40ED3475D40CB&u_h=736&fbs_aeid=-4036711303725668106&guci=0.0.0.0.0.0.0.0&attmas=authorized&sdk_apis=7%2C8&omid_p=Google%2Fafma-sdk-i-v10.9.0&format=320x50_mb&an=3.6.0.iphone.com.alex.AnimeVault&u_audio=1&swipeable=1&isv=16.4&skan=cstr6suwn9%2C4fzdc2evr5%2C2fnua5tdw4%2Cydx93a7ass%2C5a6flpkh64%2Cp78axxw29g%2Cv72qych5uu%2Cc6k4g5qg8m%2Cs39g8k73mm%2C3qy4746246%2C3sh42y64q3%2Cf38h382jlk%2Chs6bdukanm%2Cprcb7njmu6%2Cwzmmz9fp6w%2Cyclnxrl5pm%2C4468km3ulz%2Ct38b2kh725%2C7ug5zh24hu%2C9rd848q2bz%2Cn6fk4nfna4%2Ckbd757ywx3%2C9t245vhmpl%2C2u9pt9hc89%2C8s468mfl3y%2Cav6w8kgt66%2Cklf5c3l5u5%2Cppxm28t8ap%2C424m5254lk%2Cuw77j35x4d%2Ce5fvkxwrpn%2Czq492l623r%2C3qcr597p9d&loeid=44766145&preqs=1&seq_num=2&time_in_session=10&preqs_in_session=1&pcc=0&sst=1691512860000&output=html&region=mobile_app&u_tz=180&client=ca-app-pub-2352588955822082&slotname=1830707677&hl=en&gsb=wi&ogsb=wi&apm_app_id=ca-app-pub-2352588955822082~7827282576&apm_app_type=2&app_wp_code=ca-app-pub-2352588955822082&app_code=7827282576&caps=interactiveVideo_inlineVideo_mraid1_mraid2_mraid3_th_autoplay_mediation_av_sdkAdmobApiForAds_di_transparentBackground_sdkVideo_aso_sfv_dinm_dim_nav_navc_ct_scroll_dinmo_gls_saiMacro_omidEnabled_gcache_aboi_xSeconds&rdps=68000&blob=ABPQqLGXXep7fjkklQ_KRTrBb7_JsoWiNhqaVzIxJtB0vgBpARWDMn5wcQGGq3DOtedpLbQNnvBqEX_qGmvBKopjykA63d1TFerWnBI92D1DdpQLPKx4JRomkScW3rvBzROFIxNgj43FEPzjgsUfI94XV_I-_1ZzpVfT2Os8jZVmYk1TNwD9Rrm8XEBe9xVNLxTG-G9-FbpNe4N8mEtcdHmIxb70BL1NfQm4qTDlulBWrqddravaznRZtzVVnDE5RDgQmyZQSFNXoHitvVt5fISZer_-wluE33IF8eLoRPtfnAtJ9AcJsvkmxPWkvNTFy000iyodLjJJiogUCoylTordYI2IwIsbUhcX3moC&adk=2046311979&jsv=sdk_20230731_RC00#caps=interactiveVideo_inlineVideo_mraid1_mraid2_mraid3_th_autoplay_mediation_av_sdkAdmobApiForAds_di_transparentBackground_sdkVideo_aso_sfv_dinm_dim_nav_navc_ct_scroll_dinmo_gls_saiMacro_omidEnabled_gcache_aboi_xSeconds&eid=318502621%252C318508243%252C318500618%252C318494274%252C318507075%252C318508140%252C318510030%252C318510450%252C44766145&format=320x50_mb&js=afma-sdk-i-v10.9.0&preqs=1&seq_num=2

https://googleads.g.doubleclick.net/mads/gma?u_w=414&os_version=15.7.8&ms=AXM-1Gora1aVEdP5ynAD226osmoEfmdSqzmOMGz1Qt2nAdeiCjYd1TnboFXy-exmAE5O-GCDxmP8qXJ4JUL4z_Krlf4HxHmOYrRKRnHHpZWtPPLadzpNjt8jMiZf1NSEQ-JwVu4VNutHbLBA_mkJkntclcd8KiZgOBkgpYBtLcP3JocipRAMuWX0xaxIWkvPDFikMngeL_-Y-syjRQr-ZgWXLA8hEeUoKvtqOllYxZtwJyt4GnOXiIj_PUSvqsYrXi5AdNJLodlg-rUp4aYHPrQi8WoCod0ycH6sjg2UPGY9l_EVbzmfHHqrEHKtQd5jnf5h2EG82AIrSnwu6NUC7A&u_so=p&omid_v=1.4.6-google_20230720&submodel=iPhone9%2C2&eid=318502621%2C318508243%2C318500618%2C318494274%2C318507075%2C318508140%2C318510030%2C318510450%2C44766145&net=wi&u_sd=3&js=afma-sdk-i-v10.9.0&fbs_aiid=50A682D38A05489AA8A40ED3475D40CB&u_h=736&fbs_aeid=-4036711303725668105&guci=0.0.0.0.0.0.0.0&attmas=authorized&sdk_apis=7%2C8&omid_p=Google%2Fafma-sdk-i-v10.9.0&rbv=1&format=interstitial_mb&an=3.6.0.iphone.com.alex.AnimeVault&u_audio=1&isv=16.4&skan=cstr6suwn9%2C4fzdc2evr5%2C2fnua5tdw4%2Cydx93a7ass%2C5a6flpkh64%2Cp78axxw29g%2Cv72qych5uu%2Cc6k4g5qg8m%2Cs39g8k73mm%2C3qy4746246%2C3sh42y64q3%2Cf38h382jlk%2Chs6bdukanm%2Cprcb7njmu6%2Cwzmmz9fp6w%2Cyclnxrl5pm%2C4468km3ulz%2Ct38b2kh725%2C7ug5zh24hu%2C9rd848q2bz%2Cn6fk4nfna4%2Ckbd757ywx3%2C9t245vhmpl%2C2u9pt9hc89%2C8s468mfl3y%2Cav6w8kgt66%2Cklf5c3l5u5%2Cppxm28t8ap%2C424m5254lk%2Cuw77j35x4d%2Ce5fvkxwrpn%2Czq492l623r%2C3qcr597p9d&loeid=44766145&preqs=2&seq_num=3&time_in_session=10&preqs_in_session=2&pcc=0&sst=1691512860000&output=html&region=mobile_app&u_tz=180&client=ca-app-pub-2352588955822082&slotname=3322601365&hl=en&gsb=wi&ogsb=wi&apm_app_id=ca-app-pub-2352588955822082~7827282576&apm_app_type=2&app_wp_code=ca-app-pub-2352588955822082&app_code=7827282576&num_ads=1&vpt=8&vfmt=18&vst=0&sdkv=o.10.9.0&sdmax=0&dmax=1&sdki=3c4d&caps=interactiveVideo_inlineVideo_mraid1_mraid2_mraid3_th_autoplay_mediation_av_sdkAdmobApiForAds_di_transparentBackground_sdkVideo_aso_sfv_dinm_dim_nav_navc_ct_scroll_dinmo_gls_saiMacro_ipdof_omidEnabled_gcache_aboi_xSeconds&rdps=68000&blob=ABPQqLFwZ2RepqFqBH7OmkTckDDg1bXxId-yGkwRNvgWf-kv_WjuPpQwKfZkj8PueIT3f30XvLk_SaCd7VPEv27jqwrK_4KKaTM7GH9DjcUsxv72PTZN4FEX05JDSlmvy9b0YooYAx3PxMrmb3gHwVN60EoVkZpeh5MakJvNOGGxvgdF3wDVJLazdjwEctH-u4W9rdz3n8_QRHw6kpyj0KPsWTyLQ0l39_7TGX7uPF_HUpmej-GLMG56F_1TmGQOoHh43zltCMOIe9bWBNeiKA-6hmYjWQh5bMp6cfN0LKnJp3aHGeNCmV6pWU8Wo9uwQRU93L1IYDUEQn9TE4F9yNCehfLDiN-y2-dJtBxs&jsv=sdk_20230731_RC00#caps=interactiveVideo_inlineVideo_mraid1_mraid2_mraid3_th_autoplay_mediation_av_sdkAdmobApiForAds_di_transparentBackground_sdkVideo_aso_sfv_dinm_dim_nav_navc_ct_scroll_dinmo_gls_saiMacro_ipdof_omidEnabled_gcache_aboi_xSeconds&eid=318502621%252C318508243%252C318500618%252C318494274%252C318507075%252C318508140%252C318510030%252C318510450%252C44766145&format=interstitial_mb&js=afma-sdk-i-v10.9.0&preqs=2&seq_num=3

https://googleads.g.doubleclick.net/mads/gma?u_w=414&os_version=15.7.8&ms=F0CU3xJo9m6zNiq32paRj4FUUsGMv2hFJfsGcWuUCeKM7ps2it85CiM82MNj_d3DvGmJsDFZt7b9vgUtEDRZci0Vqv0VANphjORWqS1s8Nagsqe5R4XvK10h7Z9y4XL6GBR4e877yOTZjoB9lWfy77ccWg9yL8kEkqacuI-kRkAzKdytrQ2pC3xFdE6d3XT9TFM9Y9ln2iTMIiF0kFvsyv5z9WaC9OyrWHA0DdwKDqT96XpqKz-K7NiKA5h9fqjF6Ej1zSMtVoC-0I2iWW9JEcDEfDpFaaZz5NEakK0TH2PIlgjC0EVnujfgBAasp9399U3bUpfLIVfPZohVzK0zmg&u_so=p&omid_v=1.4.6-google_20230720&submodel=iPhone9%2C2&eid=318502621%2C318508243%2C318500618%2C318494274%2C318507075%2C318508140%2C318510030%2C318510450%2C44766145&net=wi&u_sd=3&js=afma-sdk-i-v10.9.0&fbs_aiid=50A682D38A05489AA8A40ED3475D40CB&u_h=736&fbs_aeid=-4036711303725668104&guci=0.0.0.0.0.0.0.0&attmas=authorized&sdk_apis=7%2C8&omid_p=Google%2Fafma-sdk-i-v10.9.0&format=interstitial_mb&an=3.6.0.iphone.com.alex.AnimeVault&u_audio=1&isv=16.4&skan=cstr6suwn9%2C4fzdc2evr5%2C2fnua5tdw4%2Cydx93a7ass%2C5a6flpkh64%2Cp78axxw29g%2Cv72qych5uu%2Cc6k4g5qg8m%2Cs39g8k73mm%2C3qy4746246%2C3sh42y64q3%2Cf38h382jlk%2Chs6bdukanm%2Cprcb7njmu6%2Cwzmmz9fp6w%2Cyclnxrl5pm%2C4468km3ulz%2Ct38b2kh725%2C7ug5zh24hu%2C9rd848q2bz%2Cn6fk4nfna4%2Ckbd757ywx3%2C9t245vhmpl%2C2u9pt9hc89%2C8s468mfl3y%2Cav6w8kgt66%2Cklf5c3l5u5%2Cppxm28t8ap%2C424m5254lk%2Cuw77j35x4d%2Ce5fvkxwrpn%2Czq492l623r%2C3qcr597p9d&loeid=44766145&preqs=0&seq_num=1&time_in_session=0&preqs_in_session=0&pcc=0&sst=1691512860000&output=html&region=mobile_app&u_tz=180&client=ca-app-pub-2352588955822082&slotname=1120261233&hl=en&gsb=wi&ogsb=wi&apm_app_id=ca-app-pub-2352588955822082~7827282576&apm_app_type=2&app_wp_code=ca-app-pub-2352588955822082&app_code=7827282576&num_ads=1&vpt=8&vfmt=18&vst=0&sdkv=o.10.9.0&sdmax=0&dmax=1&sdki=3c4d&caps=interactiveVideo_inlineVideo_mraid1_mraid2_mraid3_th_autoplay_mediation_av_sdkAdmobApiForAds_di_transparentBackground_sdkVideo_aso_sfv_dinm_dim_nav_navc_ct_scroll_dinmo_gls_saiMacro_omidEnabled_gcache_aboi_xSeconds&rdps=68000&blob=ABPQqLFa-rmPmwS-wFL0FabOrgiLMWXdQm7wHG0qfYIZZ7CzcfZ5g4ld3Dk83dHvkfHaAFKdb1N8syHIlZoR0wUZ714Yr8rwmu3vHh8YIbdK46g1TjqiD_H3QzsUBy2GZTwY5RJyr_m18CQE3RB_KWp4tPU55ZXiGCcF1vyYasA0lXhLagAz43xFVnU3COK5znkpJDsA7pGSN_01nogjFEJhynvVjSmC31qZajtk8lOJ4t3uMjbcTLx0V62budds3gjip1dHLQbU5iAnAGFxCFJeSupjQeY_bp_gmWBb9RNo-_F40PaDnOE89PhXtT4WiXm1I9O_IRJd-DC8vRAh6Q8-h0wxn-r1n20czhEy&jsv=sdk_20230731_RC00#caps=interactiveVideo_inlineVideo_mraid1_mraid2_mraid3_th_autoplay_mediation_av_sdkAdmobApiForAds_di_transparentBackground_sdkVideo_aso_sfv_dinm_dim_nav_navc_ct_scroll_dinmo_gls_saiMacro_omidEnabled_gcache_aboi_xSeconds&eid=318502621%252C318508243%252C318500618%252C318494274%252C318507075%252C318508140%252C318510030%252C318510450%252C44766145&format=interstitial_mb&js=afma-sdk-i-v10.9.0&preqs=0&seq_num=1

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for reaching out to us.

With regard to your concern, it appears that you have a policy violation in your account. To maximize receiving ads, we would recommend to try to fix the policy violation first and try to request ads again. To assist you further for policy, we recommend reaching out to the Product Support Team (https://support.google.com/admob/thread/new?hl=en) to better assist you.

This message is in relation to case "ref:_00D1U1174p._5004Q2ndCF1:ref"

Thanks,
 

Mobile Ads SDK Team

[Dmitriy Martinyuk]

Thanks for fast answer, but as i looked i don't have any iOS policy issues, can you please check specifically this package name ? com.alex.AnimeVault
Also when i try to reach support through admob i get an error...

[Mobile Ads SDK Forum Advisor]

Hello Dmitriy,

We understand that you're having trouble in contacting our Product Support Team and that there is an urgency in your concern. However, they are better suited in providing you further assistance as this issue is not within our scope. This appears to be an ad serving issue similar to your other apps.  I'm afraid the only means of contacting them is through this link: https://support.google.com/admob/thread/new?hl=en. I hope you get a response from them soon.