policies error

bakenosensei

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Nov 25, 2025, 10:17:17 AM (3 days ago) Nov 25

to Google Mobile Ads SDK Developers

I have reviewed the AdMob and Google Play policies many times, but I still cannot identify the exact reason why my ad serving was disabled. All support messages and forum advisors consistently say “please check the policies,” and I understand the importance of complying with all guidelines. However, despite carefully re-reading every section—including invalid traffic, ad placement policies, app behavior policies, and technical requirements—I still cannot determine what specific issue triggered this action.

Could you please provide clear information about which exact behavior, policy section, or situation caused the “Ad Serving Disabled – The app is not compliant with program policies” action on my account? Without understanding the specific violation, I cannot correct or prevent it from happening again.

I am fully committed to following all AdMob and Google policies, and I want to resolve this issue properly. Please help me by identifying the exact reason so I can take the necessary corrective steps.

Mobile Ads SDK Forum Advisor

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Nov 25, 2025, 12:29:48 PM (3 days ago) Nov 25

to heyl...@gmail.com, google-adm...@googlegroups.com

Hi,

Thank you for contacting the Mobile Ads SDK Support team.

It is important to follow AdMob policies and restrictions to avoid any issues.

Could you kindly provide the app ID via reply to author option for further investigation?

Thanks,

Mobile Ads SDK Team

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[2025-11-25 17:28:55Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01vUQ8K:ref" (ADR-00345953)

Mobile Ads SDK Forum Advisor

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Nov 26, 2025, 11:27:44 AM (2 days ago) Nov 26

to heyl...@gmail.com, google-adm...@googlegroups.com

Hi,

Thank you for providing the requested information.

After checking your account we have confirmed that your app is still in "getting ready", this means that Google is still reviewing your app.

When you first sign up for AdMob, your account must be verified before it’s approved to serve ads. To have your account verified, you must enter your payment details. The verification process typically takes up to 24 hours, but in rare cases can take up to 2 weeks.

Note that apps will remain in the "Getting Ready" status until you add your payment details.

I hope this helps, please let us know if you have any other questions.

Thanks,

Mobile Ads SDK Team

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[2025-11-26 16:26:30Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01vUQ8K:ref" (ADR-00345953)

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