Rewarded Ads stuck after showing first of two video

[Daniel William]

Step:
1. Player triggering Rewarded Video

2. Playing 1 of 2 video

3. Finishes first video, and suddenly opening the apps

4. Close, back to the game, and Rewarded Video gone, can't continue to 2nd video. And not getting the Reward.

Expectation:

- After closing the app and back to the game, the reward video should continue to 2nd video.

[Mobile Ads SDK Forum Advisor]

Hi Daniel,

Thank you for contacting the Mobile Ads SDK support team.

It's always recommended to use the most recent version to avoid conflicts, especially if you want the most stable ad delivery, so please ensure you have integrated the latest one. 

Could you please confirm if this issue also occurs in our Google sample applications for Android and iOS? To help us investigate further, please share your sample project, a screen recording, and Charles logs with us.

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb. Kindly follow using the steps below:

1. Navigate to https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=500Ht00001rgy9tIAA&entry.80707362=00316734

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

Thanks,
 

Mobile Ads SDK Team

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[2025-07-02 15:06:13Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01rgy9t:ref" (ADR-00316734)