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unity build anrs

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hammad Qayyum

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Oct 7, 2024, 5:53:40 AM10/7/24
to Google Mobile Ads SDK Developers
android.os.MessageQueue.nativePollOnce
Getting this anr in vivo devices on android 11 Please give me some solution
i cross my anr threshold Need you help

com.supermart.store.simulator_issue_4d05f9e74e77520b418eac3a355108f1_ANR_session_66FF843F02800001017A774BA2341EF6_DNE_0_v2_stacktrace.txt

Mobile Ads SDK Forum Advisor

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Oct 7, 2024, 9:49:37 AM10/7/24
to hammadq...@gmail.com, google-adm...@googlegroups.com

Hi,

Thank you for contacting the Mobile Ads SDK Support team.

It is always recommended to keep the SDKs up to date to avoid such issues. As of today, the latest version of unity is 9.2.1.

Could you confirm whether you have enabled the  Optimize initialization inorder to enhance the overall responsiveness of ads and help prevent “Application Not Responding" (ANR) errors on your app. 

If the issue still persists, kindly provide us the below information privately so that we can gain full visibility of your implementation:

  • app ID 
  • ad unit ID
  • Sample project reproducing the issue
  • Steps to replicate (Without any reproducible steps the ANR is not actionable)
  • Unity editor version

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files via reply to author option or by performing the following steps:

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002vGcXKQA0&entry.80707362=00270804

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

This message is in relation to case "ref:!00D1U01174p.!5004Q02vGcXK:ref" (ADR-00270804)

Thanks,
 
Google Logo Mobile Ads SDK Team


Mobile Ads SDK Forum Advisor

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Oct 9, 2024, 4:51:18 AM10/9/24
to hammadq...@gmail.com, google-adm...@googlegroups.com

Hi,

Kindly be informed that we have received empty files. As we requested earlier please provide us with the following information:

Jawaragacor 88

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Oct 9, 2024, 10:25:00 AM10/9/24
to Mobile Ads SDK Forum Advisor, hammadq...@gmail.com, google-adm...@googlegroups.com

Kontol


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Solomon bayode

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Oct 9, 2024, 9:05:22 PM10/9/24
to Jawaragacor 88, Mobile Ads SDK Forum Advisor, hammadq...@gmail.com, google-adm...@googlegroups.com

Mobile Ads SDK Forum Advisor

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Oct 10, 2024, 5:00:22 AM10/10/24
to bayodes...@gmail.com, hammadq...@gmail.com, google-adm...@googlegroups.com, jawara...@gmail.com

Hi,

The received files do not have any information which is useful for us to investigate the issue. The files only contain images and files which have nothing in it.

For us to check and investigate we need the earlier requested details.

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