Issue with UMP SDK Consent Status Responses for "Do Not Sell My Data"

[Kfir M]

Dear Google Mobile Ads SDK Support Team,

I am writing to seek assistance regarding the implementation of the User Messaging Platform (UMP) SDK in my application, specifically concerning the consent status responses related to the "Do Not Sell My Data" feature.

Implementation Overview:

• Personalized Ads Consent Form: The UMP SDK correctly returns the following consent statuses as users log in:

  • NotRequired

  • Required

  • Obtained

  • Notably, the Unknown status is never encountered.

• "Do Not Sell My Data" Feature: The UMP SDK returns:

  • NotRequired

  • Required

  • However, the Unknown and Obtained statuses are never received.

Issue Details:

While the consent statuses for the Personalized Ads Consent Form function as expected, the absence of Unknown and Obtained statuses for the "Do Not Sell My Data" feature raises concerns about accurately tracking and managing user consent preferences.

Request for Assistance:

I would appreciate your guidance on the following:

1. Expected Behavior: Is it standard for the UMP SDK to exclude Unknown and Obtained statuses in the context of the "Do Not Sell My Data" feature?

2. Implementation Verification: Could you provide insights or documentation to ensure that my implementation aligns with best practices for capturing all relevant consent statuses?

3. Troubleshooting Steps: Are there recommended steps or configurations to address the absence of these consent statuses?

Your assistance in resolving this matter will help ensure compliance with data privacy regulations and enhance user trust in my application.

Thank you!

[Kfir M]

The form looks like the attached

[Kfir Marshak]

The screenshot is attached.

On Wed, Apr 2, 2025 at 6:37 AM Burçin Aytac <aytacb...@gmail.com> wrote:

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2 Nis 2025 Çar 06:11 tarihinde Kfir M <kf...@muuula.com> şunu yazdı:

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[Burçin Aytac]

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2 Nis 2025 Çar 06:11 tarihinde Kfir M <kf...@muuula.com> şunu yazdı:

Dear Google Mobile Ads SDK Support Team,

--

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting the Mobile Ads SDK support team.

Ideally consent status values should return like below: 

• Unknown
• Required
• Not required
• Obtained 

May I know which region you are checking for so that we can check the  standard UMP SDK consent status values in the context of the "Do Not Sell My Data" feature.

Thanks,
 

Mobile Ads SDK Team

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[2025-04-02 09:54:05Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vHEed:ref" (ADR-00298121)

[Mobile Ads SDK Forum Advisor]

Hi,

Thanks for confirming the region.

Yes, I can see all the mentioned consent status values including Unknown and Obtained for regulatedUSState (US) region. Can you please confirm if the reported issue is replicating in our Google samples? If yes, kindly share us with the sample project that reproduces the issue for further investigation.

You can provide the following details via reply privately to the author option or this link.

Thanks,
 

Mobile Ads SDK Team

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[2025-04-02 11:26:35Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vHEed:ref" (ADR-00298121)

[Kfir Marshak]

Thank you for getting back to me.

The region is Los Angeles, California, US.

[Kfir Marshak]

Hi,

Thank you for your prompt check and reply. To clarify, the issue I am encountering is specifically within my Unity app on Android, using OpenUPM by Google.

Thanks,

Kfir

[Kfir M]

No further advise regarding this issue so far, unfortunately...

[Mobile Ads SDK Forum Advisor]

Hi Kfir,

I ran a Google HelloWorld example via OpenUPM with the latest GMA unity plugin version 10.0.0, Google Mobile Ads SDK 12.2.0 in the Unity version Unity 2022.3.50f1 by enabling the consent to US region and the reported issue is not replicating. As requested earlier, can you please confirm if the reported issue is replicating in our sample HelloWorld? If yes, kindly share us with the sample project that reproduces the issue for further investigation.

You can provide the following details via reply privately to the author option or below link.

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002vHEedQAG&entry.80707362=00298121

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

Thanks,
 

Mobile Ads SDK Team

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[2025-04-28 06:28:28Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vHEed:ref" (ADR-00298121)

[Kfir M]

Thank you for your kind reply.

I'd like to ask what issue was not replicating? Were you able to perform a flow in which you got specifically  Unknown and Obtained responses from the "Do Not Sell My Data"?

[Mobile Ads SDK Forum Advisor]

Hi Kfir,

The issue that you have reported is not replicating. Issue is that when the preference is selected as "Do Not Sell My Data" (US region) in the UMP SDK Unknown and Obtained statuses are never received where as NotRequired and Required statuses are returned. 

As stated earlier, I ran a Google HelloWorld example via OpenUPM with the latest GMA unity plugin version 10.0.0, Google Mobile Ads SDK 12.2.0 in the Unity version Unity 2022.3.50f1 by enabling the consent to US region and the reported issue is not replicating. Can you confirm if the reported issue is replicating in our sample HelloWorld? If yes, kindly share us with the sample project that reproduces the issue in order to make some progress on this issue.

You can provide the requested details via reply privately to the author option or below link.

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002vHEedQAG&entry.80707362=00298121

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

Thanks,
 

Mobile Ads SDK Team

Feedback
How was our support today?

               

[2025-05-12 12:43:23Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vHEed:ref" (ADR-00298121)

[Kfir M]

I used the provided HelloWorld app and added a "Do Not Sell My Data" button, which only appears when the CCPA flow is required. 

Pressing this button opens the privacy options form so the user can interact with the CCPA consent dialog.

To observe the "Unknown" status, I added logic to print the consent status before calling ConsentInformation.Update(), then the code waits 5 seconds before making the update request. This way, I could see the status as "Unknown" before the update.

Here’s what I observed:

On the first launch, before calling ConsentInformation.Update(), the consent status was "Unknown." After the update, it was "Required." 

I pressed the "Do Not Sell My Data" button, made a choice in the dialog, and restarted the app. 

On the next launch, the status was "Obtained" before the update call, but after calling Update(), it reverted to "Required." 

On a third restart, both before and after the update call, the status was "Required" again. 

It seems like the "Obtained" status doesn’t persist between sessions, and the SDK keeps requiring consent even after a choice is made. Is this expected for the CCPA flow, or should "Obtained" persist after the user’s choice? Any advice on making sure the user’s CCPA consent is saved would be appreciated. 

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for getting back to us.

I’ve raised this concern to the wider team for further assistance. Meanwhile can you confirm your app ID, ad unit ID and sample project issue replicating with us.

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files via reply to author option or by performing the following steps:

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002vHEedQAG&entry.80707362=00298121

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

Thanks,
 

Mobile Ads SDK Team

Feedback
How was our support today?

               

[2025-05-14 17:13:14Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vHEed:ref" (ADR-00298121)