Rewarded videos not showing

[msstefan...@gmail.com]

Hi,

I have this problem and I'm trying to fix it for a few days now and its driving me crazy.

I'm making an Android game in Unity 5.4.0f3 and I'm using AdMob. AdMob banner works fine but also I'm trying to have rewarded interstitial ads and because AdMob is unavailable to provide ads, I'm using Vungle.
- I connected everything on AdMob's dashboards (Vungle Application ID etc.) and Ad unit ID is: ca-app-pub-1265187454437782/2280754157
- Placed "dagger-2.4, javax.inject-1, vungle-publisher-adaptive-id-4.0.2, VungleAdapter" inside "Assets>Plugins>Android>GoogleMobileAdsPlugin>libs"
- In AndoidManifest.xml I placed things from their tutorial. (if you want I will write how its looks like now)
- If you want I will write how does the code looks like, code that have to open rewarded interstitial.

Is there anything that I'm missing or doing it wrong?

Please help me with this one, I think I'm slowly going crazy.
Thank you in advance,
Stefan

[Joshua Lagonera (Mobile Ads SDK Team)]

Hi Stefan,

Your implementation seems correct. Can you provide us more information about your issue? What kind of problem do you encounter?

Also, I have successfully received Rewarded Video Ads using your Ad Unit ID. Can you try this sample app and check if you still encounter your problem? I've already setup Vungle Mediation on the sample app so you just have to add your Ad Unit ID.

If you still encounter problems, can you send us a sample project that replicates your issue?

Regards,

Joshua Lagonera

Mobile Ads SDK Team

[msstefan...@gmail.com]

Hi Joshua,

First, thank you for your response.
I tried sample app that you sent me and same thing happens like it happens on my app. I placed my Ad Unit ID, on my phone I clicked Request Rewarded Video then clicked Show Rewarded Video and nothing happens.
What can it be?

[Joshua Lagonera (Mobile Ads SDK Team)]

Hi Stefan,

Did you wait for it to load first? Rewarded Video ads take a bit more time to load than image ads. You can check if the Rewarded Video ad has loaded with the rewardBasedVideoAd.isLoaded() function.

Also, I have revised the sample app that I sent to show messages from the callback methods. Can you try again using your Ad Unit ID? Click "Request Rewarded Video" and wait for the "HandleRewardBasedVideoLoaded event received" message.

If you still can not see the Rewarded Ad, can you post here the error message that you saw, together with the following details:

• Android version of your test device
• AdMob SDK Version

Regards,

Joshua Lagonera

Mobile Ads SDK Team

[msstefan...@gmail.com]

Hi Joshua,

When I click "Request Rewarded Video", I'm getting these messages:
Requesting RewardBasedVideoAd: ca-app-pub-1265187454437782/2280754157
and then after about 10 seconds:
HandleRewardBasedVideoFailedToLoad event received with message: No fill

When I click "Show Rewarded Video" I'm getting:
Reward based video ad is not ready yet.

- Android version on my test device is 5.1.
- AdMob SDK Version? Its not inside this sample app that you sent me?

[Joshua Lagonera (Mobile Ads SDK Team)]

Hi Stefan,

I would have you to redirect your concern to our product support team as there is nothing more I can help with from an SDK standpoint.

Regards,

Joshua Lagonera

Mobile Ads SDK Team

[msstefan...@gmail.com]

Hi Joshua,

What about AdMob SDK, did you include it inside that simple app project or do I have to do something more?
Is it possible it has this error because I use latest Unity 5.4.0f3?
Do you know where exactly should I post/write my problem, I couldn't find it on link you gave me?

[Joshua Lagonera (Mobile Ads SDK Team)]

Hi Stefan,

Yes the latest version of the SDK was included in the sample app that you used. Since we used the same sample app there should be no error in the implementation.

Also, it shouldn't be a problem with Unity 5.4.0f3.

As for the place you should forward your problem to, here is the link to our Product Support team. Simply fill out the form and hit Submit. However, if you are not able to view the link, you can use the Contact Us button on the top right side of the AdMob Help Page and select Email > Account Issues > Account Setup and General Questions.

Moving forward, I would recommend you to mediate with other Ad Networks to decrease the chances of getting a No Fill error since the error usually indicates that the Ad Requests are successful, but no ads are available to be rendered.

Regards,

Joshua Lagonera

Mobile Ads SDK Team

[msstefan...@gmail.com]

Hi Joshua,

I contacted Product Support team, hope that they will help me with this because I'm getting crazy.

Thanks for you help!