Ad load failed

[王苹]

Ads load very slowly in Kazakhstan, taking more than a minute to load or even failing to load, but load very quickly in other countries

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting the Mobile Ads SDK Support Team.

To help us troubleshoot the ad loading problem, please provide a video recording of the issue along with the Charles log.

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

1. Navigate to https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=500Ht00001svRw5IAE&entry.80707362=00318488

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link

Thanks,
 

Mobile Ads SDK Team

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[2025-07-11 23:25:29Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01svRw5:ref" (ADR-00318488)