Hi Deepika,
From what I can gather here, the implication from your response is that they don't particularly care about the people who vouch for and integrate their services. I find it abhorrent that a company that supposedly touts itself as developer friendly would remove services without providing access to the reasonable replacement that already exists. We are not asking for the AdMob team to build an entirely new service, we are asking for either the Native Advanced Ads to be rolled out to a wider set of users, or holding off on the deprecation of Native Ads Express until such a time that a wider rollout is feasible.
I don't believe you do understand our concerns as this is larger than simply deprecating a service, I'm sure there are developers whose income relies on their advertising who will be impacted by this change, and developers that vouched for using this service over others, who are now under scrutiny for this decision. These things have a massive impact on the cost of development but still there appears to be no desire from the AdMob team whatsoever to mitigate this, instead declaring that the current solution will stop working without an appropriate replacement and expecting developers to shoulder this burden.
While we understand that Native Express may not have the best user experience and was not as successful as you required, and as a developer I am eager to update this to Native Advanced Ads. But due to the fact that I cannot even request access to the closed beta, your service is forcing me, and all other developers that put their trust in your platform, to either use a banner advertisement (a significantly worse user experience) or more likely change services altogether.
It also appears my feedback was dismissed without any kind of response when asking how can we, as people who rely on AdMob for theirs or a clients income, can encourage AdMob to not deprecate this service until there is a replacement. As such, how can I can escalate this issue further, beyond the support forum?
I am extremely disappointed in the way that this transition has been handled, and unless there is some advancement in the issue, I don't believe I'll be recommending AdMob in the future. It's a sad state but given this issue I feel that my trust is better placed in Facebook for their Audience Network Native Ads, than Google.
David.