Interstitial video ad not showing

[jadoo....@gmail.com]

I created an "Interstitial Video Ad" in "AdMob". The interstitial video ad is not showing. The ad displayed with "You're displaying an interstitial test ad from AdMob". It only works, when it runs as test request i.e. set "testDevices". 

Any help will be appreciated.

[mobileadssdk-a...@google.com]

Hi there,

Can you please share your Ad unit id and complete device logs using "Reply privately to Author" option? We will then be able to debug the issue and help you further.

Regards,

Deepika Uragayala

Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
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On 06/28/18 08:48:31 jadoo....@gmail.com wrote:

I created an "Interstitial Video Ad" in "AdMob". The interstitial video ad is not showing. The ad displayed with "You're displaying an interstitial test ad from AdMob". It only works, when it runs as test request i.e. set "testDevices". 

Any help will be appreciated.

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[mobileadssdk-a...@google.com]

Hi Somasundaram, 

Thanks for sharing your Ad unit Id. I was not able to load an ad with your Ad unit Id on our end as well. It might be an Ad serving issue with your Ad unit Id and you would have to contact "Product Support Team" via Help Forum for further assistance on this issue.

Hi Jadoo, 

Thanks for sharing your Ad unit Id as well. I was able to load ads with your Ad unit Id without any issues using our sample apps. It looks like there might be an issue with the account setup. Can you please make sure to update your Payments/Billing information in your account? I'd suggest that you make these changes and then try loading the ads again in few hours. Let me know if that works for you. 

Regards,

Deepika Uragayala

Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

On 06/28/18 15:08:36 mobileadssdk-a...@google.com wrote:

Hi there,

Can you please share your Ad unit id and complete device logs using "Reply privately to Author" option? We will then be able to debug the issue and help you further.

Regards,

Deepika Uragayala

Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

On 06/28/18 08:48:31 jadoo....@gmail.com wrote:

I created an "Interstitial Video Ad" in "AdMob". The interstitial video ad is not showing. The ad displayed with "You're displaying an interstitial test ad from AdMob". It only works, when it runs as test request i.e. set "testDevices". 

Any help will be appreciated.

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To unsubscribe from this group and stop receiving emails from it, send an email to google-admob-ads-sdk+unsubscrib...@googlegroups.com.

[jadoo....@gmail.com]

Hi Deepika,

I made sure that Payment/Billing information is updated in my account. In "Ad Unit Settings", the "Ad Format" is "Interstitial" and "Ad Type" is "Video". But still i am unable to get "Interstitial Video Ad". 

Any help will be appreciated.

Regards

Usama

[mobileadssdk-a...@google.com]

Hi Usama,

Thanks for letting us know. I was able to load ads with your Ad unit Id without any issues when I tested it again. Can you please send us the complete device logs? Are you still seeing the "No ad to show" error? Can you also confirm us whether you were able to reproduce the issue with our Sample apps? Can you give a try and load ads by turning off the Limit Ad Tracking to serve ads and see if that works? You should disable Limit Ad Tracking setting in your iPhone's settings under Privacy > Advertising > Reset your Advertising Identifier.

Regards,
Deepika Uragayala
Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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[jadoo....@gmail.com]

Hi Deepika,

The device logs of my app is (when request.testDevices not set):

 

2018-07-11 10:15:20.226325+0500[397:27701] createAndLoadInterstitial

2018-07-11 10:15:20.357253+0500[397:27946] <Google> To get test ads on this device, call: request.testDevices = @[ @"f968350c5753f0cf68b616c500bf6cbf" ];

2018-07-11 10:15:20.430444+0500[397:28000] <Google:HTML> You are currently using version 7.24.0 of the SDK. Please consider updating your SDK to the most recent SDK version to get the latest features and bug fixes. The latest SDK can be downloaded from https://goo.gl/UoiJ8F.

2018-07-11 10:15:21.125760+0500[397:27701] interstitial:didFailToReceiveAdWithError: Request Error: No ad to show.

The device logs of my app is (when request.testDevices set):

2018-07-11 10:44:49.120999+0500[427:36894] createAndLoadInterstitial


 

2018-07-11 10:44:49.373844+0500[427:37288] <Google:HTML> You are currently using version 7.24.0 of the SDK. Please consider updating your SDK to the most recent SDK version to get the latest features and bug fixes. The latest SDK can be downloaded from https://goo.gl/UoiJ8F. A full list of release notes is available at https://developers.google.com/admob/ios/rel-notes.

2018-07-11 10:44:50.531313+0500[427:36894] interstitialDidReceiveAd
 

2018-07-11 10:44:50.550755+0500[427:36894] interstitialWillPresentScreen

The screenshot of ad that shown is given below. It is not VIDEO ad.

The device logs of sample app is (when request.testDevices is not set) and replace Ad Unit Id with my ad unit id:

2018-07-11 10:52:33.139573+0500 InterstitialExample[443:39253] [DYMTLInitPlatform] platform initialization successful

 

2018-07-11 10:52:33.304725+0500 InterstitialExample[443:39146] [MC] System group container for systemgroup.com.apple.configurationprofiles path is /private/var/containers/Shared/SystemGroup/systemgroup.com.apple.configurationprofiles

2018-07-11 10:52:33.307254+0500 InterstitialExample[443:39146] [MC] Reading from public effective user settings.

2018-07-11 10:52:33.644786+0500 InterstitialExample[443:39261] Could not successfully update network info during initialization.

2018-07-11 10:52:33.935162+0500 InterstitialExample[443:39260] <Google> To get test ads on this device, call: request.testDevices = @[ @"f968350c5753f0cf68b616c500bf6cbf" ];

2018-07-11 10:52:34.558048+0500 InterstitialExample[443:39266] WF: === Starting WebFilter logging for process InterstitialExample

2018-07-11 10:52:34.558606+0500 InterstitialExample[443:39266] WF: _userSettingsForUser mobile: {

    filterBlacklist =     (

    );

    filterWhitelist =     (

    );

    restrictWeb = 1;

    useContentFilter = 0;

    useContentFilterOverrides = 0;

    whitelistEnabled = 0;

}

2018-07-11 10:52:34.560264+0500 InterstitialExample[443:39266] WF: _WebFilterIsActive returning: NO

2018-07-11 10:52:34.883777+0500 InterstitialExample[443:39247] <Google:HTML> You are currently using version 7.24.0 of the SDK. Please consider updating your SDK to the most recent SDK version to get the latest features and bug fixes. The latest SDK can be downloaded from https://goo.gl/UoiJ8F. A full list of release notes is available at https://developers.google.com/admob/ios/rel-notes.

2018-07-11 10:52:45.046343+0500 InterstitialExample[443:39146] Ad wasn't ready

The device logs of sample app is (when request.testDevices is set) and replace Ad Unit Id with my ad unit id:

2018-07-11 10:55:31.423137+0500 InterstitialExample[458:40495] [DYMTLInitPlatform] platform initialization successful

 

2018-07-11 10:55:31.763048+0500 InterstitialExample[458:40392] [MC] System group container for systemgroup.com.apple.configurationprofiles path is /private/var/containers/Shared/SystemGroup/systemgroup.com.apple.configurationprofiles

2018-07-11 10:55:31.768233+0500 InterstitialExample[458:40392] [MC] Reading from public effective user settings.

2018-07-11 10:55:32.104107+0500 InterstitialExample[458:40488] Could not successfully update network info during initialization.

2018-07-11 10:55:33.381226+0500 InterstitialExample[458:40516] WF: === Starting WebFilter logging for process InterstitialExample

2018-07-11 10:55:33.381327+0500 InterstitialExample[458:40516] WF: _userSettingsForUser mobile: {

    filterBlacklist =     (

    );

    filterWhitelist =     (

    );

    restrictWeb = 1;

    useContentFilter = 0;

    useContentFilterOverrides = 0;

    whitelistEnabled = 0;

}

2018-07-11 10:55:33.381767+0500 InterstitialExample[458:40516] WF: _WebFilterIsActive returning: NO

2018-07-11 10:55:34.171262+0500 InterstitialExample[458:40523] <Google:HTML> You are currently using version 7.24.0 of the SDK. Please consider updating your SDK to the most recent SDK version to get the latest features and bug fixes. The latest SDK can be downloaded from https://goo.gl/UoiJ8F. A full list of release notes is available at https://developers.google.com/admob/ios/rel-notes.

2018-07-11 10:55:46.245369+0500 InterstitialExample[458:40523] Metal GPU Frame Capture Enabled

2018-07-11 10:55:46.257780+0500 InterstitialExample[458:40523] Metal API Validation Enabled

2018-07-11 10:55:46.715477+0500 InterstitialExample[458:40516] WF: _userSettingsForUser mobile: {

    filterBlacklist =     (

    );

    filterWhitelist =     (

    );

    restrictWeb = 1;

    useContentFilter = 0;

    useContentFilterOverrides = 0;

    whitelistEnabled = 0;

}

2018-07-11 10:55:46.715685+0500 InterstitialExample[458:40516] WF: _WebFilterIsActive returning: NO

The screenshot of ad is given below. It is not VIDEO ad.

It is still not working even after disabling Limit Ad Tracking  and Resetting Advertising Identifier in my app.

[mobileadssdk-a...@google.com]

Hi Usama,

This sounds like an Ad serving issue with your Ad unit Id. We would suggest that you create a new one and try again. Also, please contact AdMob Product Support Team via this Help Forum and they will be able to help you out with the Ad serving issue with your Ad unit Id. 

Regards,

Deepika Uragayala

Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~