On some devices (devices with notches), the in-game screen may be displayed with letterboxing

[Jaeha]

On some devices (devices with notches), the in-game screen may be displayed with letterboxing.  Should I implement an interstitial reward ad to solve this problem? Is it impossible to implement this ad without using Google AdMob mediation?  

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting the Mobile Ads SDK Support Team.

Please note that If the resolution doesn't match the target width or height, letterboxing or pillarboxing will be added. Unity to display your game at a specific aspect ratio, but your game window is a different aspect ratio, Unity uses letterboxing to prevent your game from looking stretched. If you resize your game window to be the same aspect ratio as the resolution you are trying to display, it should go away. 

I hope this helps! Let me know if you have any other questions.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vGf9H:ref" (ADR-00272176)

Thanks,
 

Mobile Ads SDK Team

[رضوان redouane الراوي erraoui‎]

*Addressing Letterboxing on Notched Devices*

*Letterboxing* occurs when the aspect ratio of the game does not match the display of the device, particularly on devices with notches. This can lead to black bars on the sides or top and bottom of the screen, which may detract from the user experience.

*Implementing Interstitial Reward Ads*

Implementing an *interstitial reward ad* can be a viable solution to address the issue of letterboxing. By integrating these ads, you can provide users with an incentive to engage with the ad content, which may help offset any negative feelings about the letterboxing. However, it's important to consider the following:

- *User Experience*: Ensure that the ads do not disrupt gameplay excessively. They should be placed at natural breaks in the game to maintain a positive user experience.
- *Ad Frequency*: Balance the frequency of ads to avoid overwhelming players, which could lead to frustration.

*Google AdMob Mediation*

Regarding the implementation of interstitial ads without using *Google AdMob mediation*, it is indeed possible. While AdMob mediation can simplify the process of managing multiple ad networks and optimizing ad performance, you can implement interstitial ads directly through the AdMob SDK or other ad networks independently.

- *Direct Implementation*: You can choose to integrate ads from a single ad network without mediation. This approach may require more manual management of ad placements and performance tracking.
- *Flexibility*: Not using mediation gives you the flexibility to choose specific ad networks that may better suit your game's audience or monetization strategy.

In summary, while implementing interstitial reward ads can help mitigate the impact of letterboxing, it is not strictly necessary to use Google AdMob mediation to do so. You can successfully implement ads directly through various ad networks based on your preferences and requirements.

في الجمعة، 18 أكتوبر 2024 09:46 'Jaeha' via Google Mobile Ads SDK Developers <google-adm...@googlegroups.com> كتب:

On some devices (devices with notches), the in-game screen may be displayed with letterboxing.  Should I implement an interstitial reward ad to solve this problem? Is it impossible to implement this ad without using Google AdMob mediation?  

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[Jaeha]

Hi,

This issue did not occur on other networks, but it only occurred on AdMob. In particular, this error did not happen in the test app but occurred only in the live app. The resolution issue only happens with AdMob’s rewarded ads, and I'm curious whether the implementation code for AdMob's rewarded ads is for a popup-style ad or a full-screen ad. If it's a popup ad, it seems like we need to handle the black screen or the transparency behind it. If it's a full-screen ad, there might be an error in the implementation code.  

Thanks,

2024년 10월 19일 토요일 오전 5시 50분 21초 UTC+9에 Mobile Ads SDK Forum Advisor님이 작성:

[Mobile Ads SDK Forum Advisor]

Hi,

Could you please attempt to run our Google sample project and confirm the results? Kindly share below details via reply to author option to do further investigation:

• app ID
• ad unit ID
• Unity plugin version 
• Sample project which replicates the issue

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, kindly provide by using the steps below:

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002vGfRtQAK&entry.80707362=00272385

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vGfRt:ref" (ADR-00272385)

Thanks,
 

Mobile Ads SDK Team

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for getting back to us.

I will check with our team regarding your query and one of my team members will reach out to you once we have an update on this. Meanwhile, your patience is highly appreciated. 

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for getting back to us.

Please be advised that we officially support only this Unity Plugins. Kindly share the documentation that you have followed to integrate the AdMob plugin. 

[이재하]

Hi, 

The sample project you sent seems to have the AdMob SDK attached. We are currently using the AdMob plugin within the Unity LevelPlay mediation, but while other networks are working fine, we are experiencing resolution issues such as letterboxing on notched devices specifically with AdMob. Could you please double-check this? 

2024년 10월 23일 수요일 오전 2시 35분 19초 UTC+9에 Mobile Ads SDK Forum Advisor님이 작성:

[이재하]

Hi,

Let me share the documentation that we have followed. 

This link was for the integration. We just installed and updated the adapters by Unity LevelPlay. 

Thanks,

2024년 10월 24일 목요일 오전 1시 23분 1초 UTC+9에 Mobile Ads SDK Forum Advisor님이 작성: