Can't create an AdMob account.

[Dani]

After I try to create an account, I receive an e-mail saying I already have an account. Then two options are given:

1. I should upgrade my adsense account associated with an e-mail that I don't have (the e-mail is partially showed in this e-mail from Google). This e-mail is not mine and I don't know how it is associated with my account.

2. I could cancel my adsense account (I won't do that, I receive money through my adsense).

It's impossible to contact Google support. I created an app and I want to monetize it, but seems impossible to create an admob account. 

[Mobile Ads SDK Forum Advisor Prod]

Hi Dani,

Thank you for reaching out to us.

With regard to your concern, I'm afraid I can't help you on this as this is more of account related concern. Kindly note that this forum only supports integration of the Mobile Ads SDK. For account related concern, we recommend raising this to AdMob Help Center.

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

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[Dani]

Dear Princess Pamela, thanks for the reply. Now I know this forum only supports mobile ads SDK, but could you send this problem to someone from AdMob Team? More and more people have this same issue, as you can read here:

https://support.google.com/admob/thread/93050249/problem-with-unknown-related-account?hl=en

and my post: https://support.google.com/admob/thread/111150396/impossible-to-create-an-admob-account-unknown-e-mail-related-to-adsense?hl=en

This is clearly a bug related to duplicated ID's. This also poses security risk to the accounts. Please, forward this message to someone from AdMob team. It's impossible for me to contact them!

[Mobile Ads SDK Forum Advisor Prod]

Hi Dani,

Thank you for the response back. While we understand the frustration of this issue. We would strongly suggest contacting the Product Support Team. As they are the group that is able to handle this issue. As for a direct contact? That is the team that we would send you to. 

Regards,

William Pescherine Mobile Ads SDK Team

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