Help to clarify "apps with replicated content" situation

[massimo...@gmail.com]

I'm trying to reach out to someone of the support team.

The problem is that AdMob restricted ads on my app with the following reason: "Ads served by Google on sites and apps with replicated content".

But it is not true: my app takes some data from an earthquakes "open data" server but, before showing to user, it adds other informations provided by me. It also allows to query historical data or make filters. It can also show data on map with additional information for each event.

It's not merely a copy of other sites or apps.

AdMob offers a "revision" process where I have to explain how I "solved the problem" and I'm asked to upload a new version of the app.

But in my case there is no problem to solve; so my question is: what is the proper path to follow in this case?

The best way would be to have someone to contact directly but it can't find this option anywhere.

Thank you for any suggestion.

Max

[Mobile Ads SDK Forum Advisor]

Hello,

Thank you for reaching out to us.

With regards to your concern, kindly note that the SDK just requests an ad to the ad server (E.g: AdMob), and I'm afraid that it doesn't have any control on the restriction of ads in your app. This support channel can only best assist you with regards to direct Mobile Ads SDK implementation and technical issues. Having said that, know that we do understand the inconvenience this has brought to you. However, as much as we want to help you, this is already out of our scope. Kindly reach out instead to Product Support team (https://support.google.com/admob/thread/new?hl=en) as their specialist there are more equipped in handling this kind of concerns.

Regards,

Mobile Ads SDK Team

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[massimo...@gmail.com]

Dear Team,

thank you for your kind answer: I felt less lonely facing my problem :-)

I have already tried to contact the Product Support Team some days ago, as you can see: https://support.google.com/admob/thread/209919594/i-m-accused-of-apps-with-replicated-content-but-i-m-sure-it-is-a-mistake

The problem is that noone is answering and there is no way to contact someone directly via email.

Are you aware of any other possible solution?

Best regards,

Max

[Mobile Ads SDK Forum Advisor]

Hello,

I'm afraid our Product Support team (https://support.google.com/admob/thread/new?hl=en) is the only means to reach out for these issues. However, did you receive an email regarding a case ID associated with the post you made? If so, kindly share it to us privately via reply privately to author option.