Ad Failed to Load: 3

[Breno Leonardo Lima Macedo]

My app was showing ads, but it stopped and I'm having this error for almost 3 weeks, I tried to contact support, but without success, could anyone help me?

[Breno Leonardo Lima Macedo]

2022-09-26 16:15:24.781 7983-7983/com.onerb.timerlol W/ConnectionStatusConfig: Dynamic lookup for intent failed for action: com.google.android.gms.ads.service.CACHE
2022-09-26 16:15:24.820 7983-9686/com.onerb.timerlol W/ConnectionStatusConfig: Dynamic lookup for intent failed for action: com.google.android.gms.ads.service.START
2022-09-26 16:15:25.513 7983-7983/com.onerb.timerlol I/Ads: Ad failed to load : 3

[Mobile Ads SDK Forum Advisor]

Hi Breno,

Thank you for reaching out to us.

With regard to ad failed to load 3, it means that the ad request was successful, but no ad was returned due to lack of ad inventory. For us to further investigate this, can you provide us the following details below privately? You can provide the following details via Reply privately to author option.

• App ID
• Ad unit ID/s affected

Regards,

Princess Pamela Mobile Ads SDK Team

ref:_00D1U1174p._5004Q2egeL1:ref

[Breno Leonardo Lima Macedo]

Hi, I sent the information, thanks in advance.

[Mobile Ads SDK Forum Advisor]

Hi Breno,

Thank you for providing the requested information.

Upon checking your ad unit id for Banner in our sample app for Android, I wasn't able to load ads in all of the ad unit ids. Kindly note that the SDK just requests an ad to the ad server (E.g: AdMob), and I'm afraid that it doesn't have any control on fill rate / match rate / impression of your app. This is more of an ad serving issue which is out of scope to our team. In addition to that, I've also see that you have a payment on hold in the account, can you verify if you also see this in your account? If yes, you need to fully complete the setup of your AdMob account, particularly the billing and PIN verification sections. If you're having trouble in setting this, we recommend reaching out to the Product Support Team for payment concern. You may also refer to common reason for ads not showing for additional scenarios, as well as the fixes for those. 

[Breno Leonardo Lima Macedo]

Hi, I can't see payment withheld on the account, I believe I have configured everything, about PIN verification, I still haven't received the minimum to be able to make.

[Breno Leonardo Lima Macedo]

I don't see the option to verify pin.

[Mobile Ads SDK Forum Advisor]

Hi Breno,

Thank you for updating us. Given that you were able to confirm that all suggested configuration were properly setup, then it appears that this is now an ad serving issue. Please do note that the SDK just request an ad to the ad-server and does not have any control on the ad's fill rate. With that, we would highly recommend raising this to Product Support Team instead as they are more equipped in handling ad serving concerns.

Regards,

Teejay Wennie Mobile Ads SDK Team

ref:_00D1U1174p._5004Q2egeL1:ref