Re: Rewarded video failed to load on device

[Ivan Bautista (Mobile Ads SDK Team)]

Hi Mustafa,

I reposted your concern as your initial one contains your Ad Unit Id which is considered as confidential information. Moving forward, please avoid posting confidential information such as your Ad Unit Id, App Id, or Bundle Id in the public forum.

That said, below is your edited post with the masked information.

Hello,

We have an application both running on Android and iOS. Everything is working ok in Android version

however we have issues on iOS.

When I deploy released application to emulator with real ads it seems working ok and Rewarded Videos are successfully loaded.

However when I install the app on device I'm not able to retrieve any Admob  rewarded video ads.

When I add other mediation networks for ad unit app can receive and show rewarded videos from those networks.

I tested my rewarded video ad unit with sample app and it is same as I described for my app and I only see the below log.

2017-12-18 01:13:28.327422+0300 RewardedVideoExample[1846:418165] [DYMTLInitPlatform] platform initialization successful

2017-12-18 01:13:28.531747+0300 RewardedVideoExample[1846:418085] [MC] System group container for systemgroup.com.apple.configurationprofiles path is /private/var/containers/Shared/SystemGroup/systemgroup.com.apple.configurationprofiles

2017-12-18 01:13:28.533079+0300 RewardedVideoExample[1846:418085] [MC] Reading from public effective user settings.

2017-12-18 01:13:30.746292+0300 RewardedVideoExample[1846:418085] Reward based video ad failed to load.

Also there is some other strange thing with my app. When I run the released app on emulator I see lots of ads for banners and interstitials too

which is also similar in Android app. However when I install the app on device banners and interstitials are also very limited and always seeing the same ads.

You can check my rewarded ad unit with id ca-app-pub-XXXXXXXXXXXXXXXX/XXXXXXXXXX

I'm using latest version of the SDK with react-native.

Thank you.

Regards,

Ivan Bautista

Mobile Ads SDK Team

[Ivan Bautista (Mobile Ads SDK Team)]

Hi Mustafa,

Thank you for providing us helpful information and your findings for every test scenarios executed. I tested the Rewarded Ad Unit Id provided with our sample app and was able to display ads successfully.

Please make sure that Limit Ad Tracking (Go to Settings > Privacy > Advertising) of your device is disabled to be able to load Rewarded Ads in your iOS device. That said, this seems to be a device specific issue since you were only able to reproduce the issue in your device.  

However, since you are using a framework that is not officially supported by the Mobile Ads SDK, it's best that you contact the developers or Support Team of React Native directly as we have no visibility over their framework so we can't assure you that all the features of AdMob will work as expected.

[Mustafa Var]

Hi Ivan,

Thank you for you quick reply.

I've already checked "Limit Ad tracking" setting and it is disabled. I've also reset advertising identifier but no chance.

This is not a problem for a single device. We've tested this in several devices. Our app is already on App Store and I know that App Store review team also could see the ads in emulator(there is no problem in emulator)

I know that react native is not officially supported by you, I've already contacted those framework developers but I wrote my case to you after testing my ad unit with your Sample App.

I also have the problem with your sample app and I think you officially support that.

Did you make the test with my ad unit on a real device or on emulator?

I've also tested by changing device region and language to US but still have no chance.

Regards,

Mustafa Var

[Ivan Bautista (Mobile Ads SDK Team)]

Hi Mustafa,

Thank you for your patience.

I previously tested it with the iOS simulator because in most situations, if you were able to display live ads in the iOS simulator, then it's as good as on a real iOS device. I tested again with the simulator and was able to display live Ads, however, after testing with a real iOS device, I kept on getting "Request Error: No ad to show".

Could you check on your end on what error log is being thrown by logging the error.localizedDescription in the didFailToLoadWithError delegate method?

[Mustafa Var]

Hi Ivan, 

Thank you for checking it again on a real device. I could lately had time to check.

I checked the log and it says "Request Error: No ad to show." as you also see.

But as we see in emulator there are ads to show. So why we get this error?

Regards,

Mustafa Var

[Eric Leichtenschlag]

Hi Mustafa,

I couldn't get ads with your ad unit yesterday either, but I tried again today and it's working. Please double check on your end.

If this ad unit was created recently, it's possible it just took some time to start serving.

Thanks,
Eric