AdMob Help form broken / can't submit

[Zack Black]

Regardless of what computer/OS/browser I try from, it just says "Refresh this page and try again. Sorry, there was a problem with the form."

No way to contact anyone even to let them know the form does not work. Appalling lack of customer support.

[Mobile Ads SDK Forum Advisor]

Hi Zack,

I understand the urgency of your concern. However, the form is the only way to reach out to the Product Support Team. What we can recommend for now is to try submitting the form every 2 to 3 hours (which also works on other publishers). We also recommend to navigate to their support channel which is AdMob community forum.

We hope that you get a positive response from them the soonest time possible. 

Regards,

Teejay Wennie Pimentel Mobile Ads SDK Team

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[Zack Black]

Is this seriously your "helpful" answer? "Just keep trying every 2-3 hours?" I don't have time in my day to sit here and keep trying to submit a form that doesn't work. I already tried submitting it in the evening, morning, afternoon, etc. - and it DOESN'T WORK. Please have someone who is competent in web development fix your site. Cheers,

[Mobile Ads SDK Forum Advisor]

Hi Zack,

Thank you for the response. We do take your time and effort very seriously here. Please allow me to bring this to my team to see if they can help move this along for you.

Regards,

William Pescherine Mobile Ads SDK Team

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[Mobile Ads SDK Forum Advisor]

Hello Zack,

Thank you for reaching out and we apologize for the inconvenience caused.

Please visit Google AdMob Help Community and post a question if you encounter any issue, our support agent will be happy to help.


Regards,
Joshua

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