Family-Friendly Game Ad Compliance Issue

[Maxter]

My family-friendly game was rejected on the Android Google Play Store. The issue seems to be related to the rewarded ads in my game, which can’t be closed after 5 seconds. I’m using a version of the AdMob SDK that complies with the families policies. (23.0.0)

In addition, I have a banner ad in my game. I’m not sure if this could be a problem as it’s not closeable either. I’m a bit confused about the exact issue since I’ve used AdMob in my other apps without any problems.

Could you guys provide some guidance on how to make both rewarded and banner ads comply with the families policies? 

Thanks for your help!

[Mobile Ads SDK Forum Advisor]

Hi Maxter, 

Thank you for contacting the Mobile Ads SDK Support team.

Please refer to the Comply with Google Play’s Families Policy using AdMob article for your reference regarding the issue.

We kindly request that you provide us with your  app ID and ad unit ID via reply privately to the author option. This will enable us to conduct a thorough review of your account and furnish you with an update.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tJ5Kb:ref" (ADR-00236408)

Thanks,
 

Mobile Ads SDK Team

[Maxter]

Thank you for the help. I’ve already sent the information. 

Where am I supposed to receive the response when my case is reviewed? Will it be done here or will I receive an email with the information?

[Mobile Ads SDK Forum Advisor]

Hi Maxter, 

We acknowledged your previous communication and provided a response. However, it appears that the previous response was sent privately. Hence, we are reproducing the response below for your convenience.

Your app hasn’t been reviewed yet. To prompt a review, make sure your app has been verified and linked to a supported app store in AdMob. We could not load ads using the ID's that you have provided and couldn't find any issues mentioned in your AdMob dashboard.

Could you please confirm whether you have included following code in your project:

RequestConfiguration requestConfiguration = MobileAds.getRequestConfiguration()

    .toBuilder()

    .setTagForChildDirectedTreatment(

        RequestConfiguration.TAG_FOR_CHILD_DIRECTED_TREATMENT_TRUE)

    .setMaxAdContentRating(RequestConfiguration.MAX_AD_CONTENT_RATING_G)

    .build();

MobileAds.setRequestConfiguration(requestConfiguration);

Please note that only skippable ads will be served in rewarded interstitial ad units. Do follow Comply with Google Play’s Families Policy using AdMob, Ads format requirements, Ads articles to be in compliance with AdMob policies. 

[Maxter]

Thank you so much for your attention! It seems I was receiving the responses in my spam mailbox and I couldn’t see them.

My app is not verified on AdMob because it has not been approved on the Google Play Store due to this issue I was telling you about, I suppose that’s why you couldn’t load it.

I have implemented that code you provided me with in my ads and now it works perfectly!!

Thanks for the help!!