RE: [google-admob-ads-sdk] video not rendering incase of mrec ads in unity

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting the Mobile Ads SDK support team.

To assist in our investigation, please provide a sample project that reproduces the issue. This will allow us to examine the implementation and identify the cause of the problem.

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb. Kindly follow using the steps below:

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This message is in relation to case "ref:!00D1U01174p.!5004Q02vGyHT:ref" (ADR-00285763)

Thanks,
 

Mobile Ads SDK Team

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[Varad Sharma]

I have uploaded the sample project kindly check

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for getting back to us.

Please note that we didn’t receive the files which you have shared. Could you kindly provide the below information privately so we can gain full visibility of your implementation. 

• Video recording of the issue
• Sample project reproducing the issue

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files via reply to author option or by performing the following steps:

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002vGyHTQA0&entry.80707362=00285763

2. Fill out all fields, and attach your file(s).

3. Please reply to this thread when you have uploaded your file(s). Please do not share this link. 

[Varad Sharma]

Hi Team, 
I have re-uploaded sample project on the provided form along with the video evidence of the bug.

[Mobile Ads SDK Forum Advisor]

Hi Varad,

Kindly note that I have removed one of your responses from the forum where it contains the PII information.

The video ads loaded correctly when I ran the project you shared in pixel devices. We used the same version that you specified.

Could you please mention if this issue occurs on specific devices or all devices?

[Varad Sharma]

Hi Team,
It is occurring on all devices, and the error is only reproduced when we get video ad reponse in mrec ad. Can you share any evidence that it is working correctly on your side?

[Mobile Ads SDK Forum Advisor]

Hi,

Could you please confirm whether you are running the project in physical device or the emulator. Kindly provide us the device names along with the versions tested in,

[Varad Sharma]

Hi,

I am running my project on physical devices and am able to replicate the issue, kindly find the details of devices as follows:
1. Samsung SM-A047FZCHINS , Android 14
2.  OnePlus A6000_22_211125, Android 11

[Mobile Ads SDK Forum Advisor]

Hi Varad,

I will check with our team regarding your query and one of my team members will reach out to you once we have an update. Meanwhile, your patience is highly appreciated.

[Varad Sharma]

Hi,
One more thing which I would like to point out is that when I used native Android sdk for rendering Mrec video ad inside a native android project, ad is properly getting rendered( used same ad unit and same physical device)

On Thu, Jan 30, 2025 at 3:45 AM Mobile Ads SDK Forum Advisor <mobile...@forumsupport.google> wrote:

Hi Varad,

It does appear something is wrong with the video, let me look this over and I will get back to you.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vGyHT:ref" (ADR-00285763)

Thanks,
 

Nicholas Ventimiglia Mobile Ads SDK Team

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[Atiqullah Adilyar]

در تاریخ پنجشنبه ۳۰ ژانویهٔ ۲۰۲۵،‏ ۱۰:۵۴ بعدازظهر Varad Sharma <va...@crackle.tech> نوشت:

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[Varad Sharma]

any update ?

[Mobile Ads SDK Forum Advisor]

Hi Varad,

We are still waiting on feedback from our engineering team on this issue. We hope to get more info later this week.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vGyHT:ref" (ADR-00285763)

Thanks,
 

Eric Leichtenschlag Mobile Ads SDK Team

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