Reward Video Failed To Load, Xcode, IOS.

[callum schenk]

Hey there, 

I'm aware this topic has come up a range of times, but each example I found unhelpful as they weren't focused specifically on ios nor Xcode. 

I'm having an issue with the google rewarded video ads, as I go through the process of initializing the SDK and code within my app ( copying exactly what's on the AdMob website ), and it continues to come up with the error " Reward Based Video Failed To Load " in the console when I try to load up the ad. But when I use the test ad units provided, the videos load up perfectly with no issues at all. 

Since the test ads load up fine, Iv'e assumed Iv'e set up the code and SDK alright? 

I keep thinking it's a problem with my account or even my mediation settings ( which are untouched after creating the account ), As I've made multiple test Xcode projects to see if it was just my app project setup stopping it from working. 

Could it be a cocoa pods issue? ( that's how I implemented the SDK ). 

What's more confusing it that the real ads DID load when I first tried it out ( but didn't play them ). But slowly stopped working all together. 

Is there any way I can see a more in-depth error message apart from " Reward Based Video Failed To Load"? 

Any insight would be greatly apreciated as Iv'e spent nearly the last week trying to fix the issue. 

Thankyou

[mobileadssdk-a...@google.com]

Hi,

Since you confirmed that you were able to load test ads consistently and that at times, you were able to load real or live ads, then it's safe to assume that your code implementation of the Mobile Ads SDK and your project setup is working correctly. 

Please note that it is expected behavior that, at times, there are no available ads for your Ad request. Could you provide to us privately (using Reply privately to author option) the Ad Unit Id in question so we can check on our end?

Regards,

Ivan Bautista

Mobile Ads SDK Team

[mobileadssdk-a...@google.com]

Hi,

Thank you for providing your Ad Unit Id privately.

I tested your Ad Unit Id with our sample app and ads failed to load at first but after a few retries, ads started loading successfully. Make sure that your Limit Ad Tracking (Go to Settings > Privacy > Advertising) is not enabled in your device which will affect serving of Rewarded Ads on your iOS device.

That said, since you were able to load ads at some point, then it's possible that there are just no available ads at the moment on your end. One way to possibly help increase your Ad inventory is to mediate to supported 3rd party Ad Networks.

Alternatively, if you keep on failing to load Rewarded Ads, then you may use this troubleshooter for additional assistance.