about Admob Fatal

[哈哈不想哈哈]

hi

I found a crash related to AdMob online—it's a null pointer issue. Is this a known issue on your end? How should this crash be handled?

Below is the crash log:

Fatal Exception: java.lang.NullPointerException: Attempt to invoke interface method 'void com.google.android.gms.ads.internal.client.zzck.zzo(com.google.android.gms.internal.ads.zzbpq)' on a null object reference at com.google.android.gms.ads.internal.client.zzl.zza(com.google.android.gms:play-services-ads-api@@24.5.0:6) at com.google.android.gms.ads.internal.client.zzas.zzc(com.google.android.gms:play-services-ads-api@@24.5.0:12) at com.google.android.gms.ads.internal.client.zzba.zzf(com.google.android.gms:play-services-ads-api@@24.5.0:1) at com.google.android.gms.ads.internal.client.zzba.zzd(com.google.android.gms:play-services-ads-api@@24.5.0:11) at com.google.android.gms.ads.internal.client.zzaz.zzg(com.google.android.gms:play-services-ads-api@@24.5.0:2) at com.google.android.gms.ads.zzb.zza(com.google.android.gms:play-services-ads-api@@24.5.0:1) at com.google.android.gms.ads.preload.zzb.<init>(com.google.android.gms:play-services-ads-api@@24.5.0:1) at com.google.android.gms.ads.internal.client.zzep.<init>(com.google.android.gms:play-services-ads-api@@24.5.0:1) at com.google.android.gms.ads.internal.client.zzey.zzq(com.google.android.gms:play-services-ads-api@@24.5.0:27) at com.google.android.gms.ads.MobileAds.initialize(com.google.android.gms:play-services-ads-api@@24.5.0:3)

thanks

[哈哈不想哈哈]

hi

I'm using AdMob version 24.5.0.

      thanks

[哈哈不想哈哈]

hi

This is a crash occurring in production, and I haven't been able to reproduce it myself, so I'd like to ask what the possible cause might be so I can fix it.

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for reaching out Mobile Ads SDK Support team.

It is always recommended to use the latest versions of the SDK. As of today, the latest version of the Google Mobile Ads Android is 24.9.0.

Could you confirm whether the mentioned issue is reproducible in our sample project? Using the latest SDK version? If yes, please share the following details via reply to author option? For further investigation:

• Sample project reproducing the issue

• Steps to replicate the crash

• Affected devices information

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=500Ht00001woIBNIA2&entry.80707362=00349788

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

Thanks,

 

Mobile Ads SDK Team

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[2026-01-20 08:39:41Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01woIBN:ref" (ADR-00349788)

[Bola Ayeyun]

Thank you for your message.

I don't understand what it means. The problem I have is that the pet helping to set up the account suddenly disappeared, I can't find her online anymore. So, I'm lost, I don't know how to continue the set up on my own.

Thanks.

‎Regards,
‎Ayeyyun Ikeoluwa
+2348146290546
‎Linkedin
‎https://tinyurl.com/mry32rvu

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[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for reaching out Mobile Ads SDK Support team.

Please note that your message is not clear. So, could you please elaborate if you are facing any implementation and technical issues with Google Mobile Ads SDK.

Kindly note that our support channel can only best assist you with regards to Google Mobile Ads SDK implementation and technical issues.

Thanks,

 

Mobile Ads SDK Team

Feedback
How was our support today?

               

[2026-01-20 12:42:12Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01woIG3:ref" (ADR-00349837)