Ad Display Issue in App - No Fill Rate from last 1.5 Months

[fair Apps]

I'm facing a persistent issue with ad displays in my app, which has been operational for over four years. For the past 1.5 months, ads have not been displayed, resulting in a 0% fill rate across both the latest and older versions of the app. This problem is specific to this app alone, as ads in my other apps are functioning without issue.

Notably, ads appear correctly when tested on a device in test mode, but fail to display on the live account. I have ensured compliance with all policies, and there are no violations reported in the Policy Center. Furthermore, I have not received any communication regarding potential policy violations that might explain this situation.

Additionally, I am using the latest version of the Google Ads SDK (version 23.0.0), which should support ad displays without any issues. Given the duration and impact of this problem, I kindly request a thorough investigation into the matter. Could you please provide insights or guidance on how to resolve this issue? I am eager to understand the cause and find a solution to restore the ad functionality to my app. I have attached screenshot of last 1.5 months and overall all time as well. I have attached screenshot of policy center as well.

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting the Mobile Ads SDK Support team.

Please make sure that you are using the latest version of the AdMob SDK. Check for any updates to the SDK and make sure you've integrated the most recent version.

Regarding concerns related to match rate/fill rate, you may benefit from reviewing the help center articles on common reasons for low match rate. Upon examination of the provided images, we kindly request that you provide us with your app ID and ad unit ID via reply privately to the author option. This will enable us to conduct a thorough review of your account and furnish you with an update.

Kindly note that our team can assist you only with your technical concerns related to the code implementation of the Mobile Ads SDK.

This message is in relation to case "ref:!00D1U01174p.!5004Q02tIsXD:ref" (ADR-00233641)

Thanks,
 

Mobile Ads SDK Team