iOS AdMob : Error No Ad to Show

[pjnar...@gmail.com]

Currently using AbMob SDK version 7.29.0.

We are facing issue where we are unable to show ad and it giving us an error as follow:

adView:didFailToReceiveAdWithError: Request Error: No ad to show.

It is working fine with iOS 11 and showing ad but it is causing issue with iOS 10.

[mobileadssdk-a...@google.com]

Hi there,

Kindly note that the iOS version of the device should have no effect in serving of Live Ads, so there might be some other factors that might have affected them. For us to check, can you provide us the affected Ad Unit IDs using the Reply Privately to Author option? Let us know if you were also able to replicate the issue on our sample apps.

Regards,

Joshua Lagonera

Mobile Ads SDK Team

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[mobileadssdk-a...@google.com]

Hi there,

Thank you for providing the affected Ad Unit IDs to me privately.

I tried them on our sample BannerExample project and I was also not able to receive ads on my end. Upon further investigation, this seems to be a serving issue rather than something specific to the Mobile Ads SDK.

I would suggest that you contact our Product Support Team for further assistance on this. You may also use our Troubleshooter. Kindly also make sure that you have already set up your Payment Options or have verified your PIN.

Regards,

Joshua Lagonera

Mobile Ads SDK Team

On 03/08/18 13:10:51 pjnar...@gmail.com wrote:

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[pjnar...@gmail.com]

Hi,

I have set up payment options and my account is already verified. Still not getting ads. And also reported with Troubleshooter option. 

Thanks,

Priyanka

[mobileadssdk-a...@google.com]

Hi Priyanka,

I will be responding on behalf of Joshua as he is out of office.

I tested the Ad Unit Ids you provided privately in our sample app and I was able to load ads successfully now. Could you test again and see if you are still getting the error?

For us to further check, could you provide to us privately (using Reply privately to author option) the error logs captured when trying to load the ads on your end?

Regards,

Ivan Bautista

Mobile Ads SDK Team

[pjnar...@gmail.com]

Hi,

I have set up payment options and my account is already verified. Still not getting ads. And also reported with Troubleshooter option. 

Still we are not able to get ads. can you please guide us? 

Thanks,

Priyanka

[mobileadssdk-a...@google.com]

Hi Priyanka,

I tested your Ad Unit Ids with an iOS device and I kept on getting No fill error which suggests that the Ad request was successful but there are just no available ads at the moment. 

This seems to be more of an Ad serving issue rather than anything specific to the Mobile Ads SDK because you were able to load ads via the simulator. For further assistance with serving issues, please continue your existing communication opened via this Troubleshooter.

Also, if possible, you may consider mediating to supported 3rd party Ad Networks to increase the number of Ad sources where you can pull ads from which could possibly help lessen the occurrences of No fills.

[pjnar...@gmail.com]

Hi Ivan,

Thanks for your response. We don't want to do mediating to supported 3rd party Ad Networks. Any other solution for the same?

Thanks,

Priyanka

[pjnar...@gmail.com]

Hi Ivan,

We have got the one solution by surfing. What we have done while running app in real device in log we got this line : <Google> To get test ads on this device, call: request.testDevices = @[ @"969d10872f5307f077579fb84ad49505" ];.

Now this device id we have set as a test device like following: 

GADRequest *request = [GADRequest request];

request.testDevices = @[ @"361c6eafe8c6fdba8ef2140205f9c441" ];

[self.bannerView loadRequest:request];

By this way we are able to get ads in that particular device. But this solution is not proper because we have many users and can't able to add all users device id like this.  
So,can you please guide us what we can do for this type of issue?

 

Thanks,

Priyanka

On Thursday, 15 March 2018 09:48:06 UTC+5:30, mobileadssdk-a...@google.com wrote:

[mobileadssdk-a...@google.com]

Hi Priyanka,

I'm glad to know that you were able to display test ads on your end via an enabled test device which confirms that your implementation of the Mobile Ads SDK is correct. However, please note that running on an enabled test device is for testing purposes only and it is recommended that you remove it from your code in the release version of your app.

Since this is more of a serving issue, please continue your existing communication opened via this Troubleshooter as they can assist you further on this. You may also reach out to the Product Support Team via the different Contact Us options available at the upper right hand corner of the AdMob Help Center.