Thank you for bringing this issue to our attention. We would start by suggesting that you read this article which talks about new apps that have just been released. The other thing we are suggesting is that if you are seeing this issue on newer android S phones, to add in the <user-permission> for getting the AD_ID if using the current SDK, 20.0.4. After all this if the issue still persists, we suggest then contacting our Product Support Team , as they have the tools to look into the ad serving side of this.
Regards,
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Hi Katsuyoshi,
Thank you for reaching out to us.
Since you mentioned that our test ids are working properly, it means that your implementation is correct. This is most likely an ad serving issue, and we recommend reaching out to the Product Support Team to assist you better on this.
Regards,
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