About not seeing ads

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Katsuyoshi Matsunami

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Dec 1, 2021, 6:29:48 AM12/1/21
to Google Mobile Ads SDK Developers
Hello!

I have a request, but I don't see any ads.
I checked the Policy Center, but it's not a delivery limit either.
Also, I don't think it's a code issue as the ads were displayed before.
Thank you for your confirmation.

app link

thank you!

Mobile Ads SDK Forum Advisor

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Dec 1, 2021, 9:44:35 AM12/1/21
to katsuyoshi....@gmail.com, google-adm...@googlegroups.com
Hi Katsuyoshi,

Thank you for bringing this issue to our attention. We would start by suggesting that you read this article which talks about new apps that have just been released. The other thing we are suggesting is that if you are seeing this issue on newer android S phones, to add in the <user-permission> for getting the AD_ID if using the current SDK, 20.0.4. After all this if the issue still persists, we suggest then contacting our Product Support Team , as they have the tools to look into the ad serving side of this.

Regards,

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William Pescherine
Mobile Ads SDK Team
 


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Katsuyoshi Matsunami

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Dec 1, 2021, 10:09:58 AM12/1/21
to Google Mobile Ads SDK Developers
Thank you for your reply

First, it's not a new app, it's an already released app.
I used to see ads, but one day they disappeared.
I checked the Policy Center, but it wasn't currently a delivery limit.
It's also an iOS app, not Android.

Regards,
2021年12月1日水曜日 23:44:35 UTC+9 mobileadssdk:

Mobile Ads SDK Forum Advisor

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Dec 1, 2021, 6:07:21 PM12/1/21
to katsuyoshi....@gmail.com, google-adm...@googlegroups.com
Hi Katsuyoshi,

Thank you for the response. How old is the app? Have you done anything that could cause the restriction? Maybe like an update or something like that? Also if you can share with us via the "Reoply to author" button with you app id and ad unit id. Also have you tested on one of our sample apps.

Katsuyoshi Matsunami

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Dec 4, 2021, 7:21:36 AM12/4/21
to Google Mobile Ads SDK Developers
Sorry for the late reply.
It's been about 2 months since the app was released.
The test with the test ID worked fine.

I don't know the cause of the delivery restriction.
The test terminal has already been set. There is no self-click.
We check every day, but there are no unusual requests.
However, due to delivery restrictions, ads have not been displayed for more than 50 days.
What should i do?

Regards,
2021年12月2日木曜日 8:07:21 UTC+9 mobileadssdk:

Mobile Ads SDK Forum Advisor

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Dec 5, 2021, 9:29:57 PM12/5/21
to katsuyoshi....@gmail.com, google-adm...@googlegroups.com

Hi Katsuyoshi,

Thank you for reaching out to us.

Since you mentioned that our test ids are working properly, it means that your implementation is correct. This is most likely an ad serving issue, and we recommend reaching out to the Product Support Team to assist you better on this.

Regards,

Google Logo
Princess Pamela Pineda
Mobile Ads SDK Team
 

 

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