AdMob error after account verification.

[Novinarnik bg]

Hello! After making a registration in AdMob and Google Play Console, our Google account needed verification. After we've sent all the documentation of the Company and ID, the AdMob account got locked, even before the review has finished, saying - You cannot use AdMob at this time. Now our review has finished, everything went well and our AdSesne and Google play console profiles are working fine. The problem is, that the AdMob profile is still saying the same message.

We can't contact the AdMob support, cause it doesn't let us... I'm searching for a way to fix this problem (Without closing our AdSense account) or a way to contact support, cause the support forms in AdMob are not working for me, i just get communy options, no email support.

Thanks for the attetion, i hope someone can help me with his issue...

[Mobile Ads SDK Forum Advisor]

Hi Novinarnik,

 

Thank you for reaching out to us.

 

It seems that your concern is non-SDK related and more product related as I understand that you encounter account locked. Kindly note that this forum provides assistance to issues or concerns related to the Google Mobile Ads SDK only. For product related concerns, the AdMob Product Support team is the appropriate team for your concern. I would suggest you reach out to them and asks for their insights on how you may resolve this issue as this matter is already outside our scope of support.

 

Regards,

Princess Pamela Mobile Ads SDK Team

 

ref:_00D1U1174p._5004Q2iQHG7:ref