"your details don't match the information in your AdMob" in app-ads.txt verification is not resolved

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megur0

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Nov 5, 2024, 4:23:28 AM11/5/24
to Google Mobile Ads SDK Developers
When verifying app-ads.txt on AdMob, I get the error "your details don't match the information in your AdMob".

I have already checked the following and confirmed that there are no problems.
- Is https://example.com/app-ads.txt accessible (HTTP 200): OK
- Does app-ads.txt match the specified snippet: OK
- Does the above URL appear in the store: OK
- Is the store linked: OK
- Not prohibited by robots.txt: OK
- Does not contain invalid characters: OK
- Accessible via both HTTP and HTTPS: OK

I have checked all the content on the following support pages:
https://support.google.com/admob/answer/9679128?hl=en
https://support.google.com/admob/answer/9776740?hl=en

Thank you in advance.

Mobile Ads SDK Forum Advisor

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Nov 5, 2024, 10:58:31 AM11/5/24
to meg...@it-monozukuri.com, google-adm...@googlegroups.com

Hi,

The error usually occurs when your play store/app store url doesn't match with the app name that your are adding in app-ads.txt file. Please be informed that, the app-ads.txt file needs to be placed on the root path of your developer website. To get started, carefully review the details you receive in your account to determine why your app-ads.txt file isn't found and verified. Once you determine the issue, you can use the details below to help you troubleshoot app-ads.txt.

If the issue still persists, kindly share your app ID via reply to author option to do further investigation privately.

 
This message is in relation to case "ref:!00D1U01174p.!5004Q02vGiC3:ref" (ADR-00274376)

Thanks,
 
Google Logo Mobile Ads SDK Team


YI LI

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Nov 5, 2024, 12:55:21 PM11/5/24
to megur0, Google Mobile Ads SDK Developers

Where is the specific error identify so I can correct it as soon as possible


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目黒学

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Nov 5, 2024, 12:55:29 PM11/5/24
to YI LI, Google Mobile Ads SDK Developers
Thanks for your reply.

Should I send the App ID directly to your personal email address?
Is this a security issue?
Or should I send you the app URL or something?

2024年11月5日(火) 18:28 YI LI <limedrugsme...@gmail.com>:

Mobile Ads SDK Forum Advisor

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Nov 5, 2024, 1:59:00 PM11/5/24
to meg...@it-monozukuri.com, google-adm...@googlegroups.com

Hi,

Thank you for getting back to us.

To facilitate further investigation, please provide the app ID or app URL by replying to this thread and selecting the "Reply to author" option.

megur0

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Nov 5, 2024, 8:31:03 PM11/5/24
to Google Mobile Ads SDK Developers
Thank you very much, everyone.
I just pressed the verify button on app-ads.txt and the authentication was successful.
I haven't made any changes to the app-ads.txt file or the URL.
One thing (not sure if this is related or not) I submitted a new build to the App Store last night and it was approved. (I haven't changed any of the App Store settings)

For reference, I'll leave the events that have happened so far.
[Chronology of events (JST)]
- (11/5/2024, around 6:00 AM) My app was approved for the first time by the App Store
- (11/5/2024, around 7:30 AM) I registered a store with AdMob. By directly typing the app's URL, the store was displayed immediately and it was a success. However, an error occurred during app-ads.txt authentication (the error I reported in this thread).
- (11/5/2024, around 7:30 AM to 12:00 AM(midnight)) I tried to authenticate periodically, but it failed every time.
- (11/5/2024, around 11:30 PM) A new version of my app is approved on the App Store.
- (11/6/2024, around 10:00 AM) I tried to authenticate, and the authentication of app-ads.txt was successful.

2024年11月6日水曜日 3:59:00 UTC+9 Mobile Ads SDK Forum Advisor:

Mobile Ads SDK Forum Advisor

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Nov 5, 2024, 8:55:15 PM11/5/24
to meg...@it-monozukuri.com, google-adm...@googlegroups.com
Hi,

Please note that to find and verify your app-ads.txt file:
  • Your app must be registered with Google Play Store or the Apple App Store
  • The app store listing must include a developer website, which is explained in this article
One the app is live allow up to 24 hours for AdMob to detect these changes.

Sawan Sihag

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6:08 AM (6 hours ago) 6:08 AM
to Google Mobile Ads SDK Developers
Hi
I am also facing this issue, where everything is ocnfigured properly on my ios app store. 
My app was verified earlier, however i relinked the app again in admob. But this time it is not able to verify it.
Always getting this error
My app was live for 3-4 years with same exact configuration. However now i am stuck with this error message

I have already waited for several days, no luck.

Please help me fix my issue
Screenshot 2025-10-13 at 11.50.48 AM.png
Thanks

Mobile Ads SDK Forum Advisor

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11:19 AM (1 hour ago) 11:19 AM
to anonymou...@gmail.com, google-adm...@googlegroups.com

Hi, 

Thank you for contacting the Mobile Ads SDK Support team.

It is important to follow AdMob policies and restrictions to avoid any issues.

Please note that it can take up to 24 hours for AdMob to crawl and verify your app-ads.txt files. You need to wait at least 24 hours for the app-ads.txt status to update.

If you've recently added your developer website or updated your app listing in Google Play, allow up to 24 hours for AdMob to detect these changes. Kindly check the Set up an app-ads.txt file for your app, Resolve issues with app-ads.txt and Ensure your app-ads.txt files can be crawled.

Could you kindly provide the app ID via reply to author option for further investigation?


Thanks,
 
Google Logo Mobile Ads SDK Team

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[2025-10-14 15:18:06Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vGiC3:ref" (ADR-00274376)



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