Error Updating Address and Unable to Complete PIN Verification

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Jean

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Aug 13, 2025, 2:24:34 AM8/13/25

to Google Mobile Ads SDK Developers

Hello,
When I try to update my address in AdMob, I receive the following error message:

"An unexpected error has occurred. Please try again later. [OR_CMH_25] OR_CMH_25" .

Because of this error, I have been unable to update my address, which also prevents me from completing the address verification process, as the PIN that was sent does not reach my current location.

I would appreciate any guidance on how to resolve this issue or if there is an alternative way to complete the verification.

Thank you in advance.

Mobile Ads SDK Forum Advisor

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Aug 13, 2025, 8:37:22 AM8/13/25

to nidh...@gmail.com, google-adm...@googlegroups.com

Hi,

Thank you for contacting the Mobile Ads SDK Support team.

Regarding the issue with updating your address in your AdMob account, please refer to the AdMob address verification and PIN guide. Kindly review the information provided there.

Also, please share your App ID so we can assist you further investigation.

Kindly provide the requested details via Reply privately to author option

Thanks,

Mobile Ads SDK Team

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[2025-08-13 12:36:33Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01syxHv:ref" (ADR-00329776)

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