Video Ads are not closeable after 5 seconds

[Sachin Dapkara]

Hello,

I've integrated Google Ad Mobs into my game, and I've used rewarded ads. But I'm facing a problem. Whenever the rewarded ads are shown, they're not closeable after 5 seconds. The closing button is greyed out. So the user has to watch the full ad, and they can't close it. Please help me with this issue. If this issue pertains I'll not be able to publish it to the Google Play Store. 

[Mobile Ads SDK Forum Advisor]

Hi Sachin,

Thank you for reaching out to us.

It appears that the issue occurs on a specific creative. With this, could you kindly provide the following via reply to author or directly provide it to the link below, so that we can further investigate this issue?

• Charles log (see instructions here) capturing the behavior
• Ad Unit ID being used
• App ID
• Sample app project
• Steps to replicate
• SDK version used

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

1. Navigate to https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002jWOwzQAG&entry.80707362=00169797

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

Regards,

Mobile Ads SDK Team

 

ref:_00D1U1174p._5004Q2jWOwz:ref

[Sachin Dapkara]

Hello,
I've tried it many times, but I'm not able to capture the Charles Log. So should I fill the form with the remaining details only?

[Mobile Ads SDK Forum Advisor]

Hi Sachin,

As mentioned previously, since this only occurs to a specific creatives, we will be needing a Charles log capturing this behavior for us to further check it in our end. Since you're unable to capture it using Charles log, I would suggest to try this step by step guide in capturing it. You can also check this article guide for capturing to further help you on this and guide you for enabling the SSL proxy. Let us know if you're still unable to do so in your end. For the other requested information, kindly provide the following via reply to author or directly provide it to the link below.

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

1. Navigate to https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002jWOwzQAG&entry.80707362=00169797

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

Regards,

[Sachin Dapkara]

Hello, 

I've uploaded the files on the mentioned google form, and I've submitted it. Please look into the issue, and try to resolve it as soon as possible so that I can proceed forward with the release on google play store. 

Thank you, 

[Walid Malki]

Ok mr , I'm sorry for the late reply

The ad is work i don't know if the problem show on everyone ad , but i try fo fixe it 

And thank you sir 

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[Sachin Dapkara]

Hello,

How much time will it take to resolve this issue?

[Mobile Ads SDK Forum Advisor]

Hi Sachin,

I'm afraid we cannot provide a timeline on when this will be resolve. Rest assured that our team is actively investigating this, and we will update you as soon as we have more information on this.

Regards,

[Mobile Ads SDK Forum Advisor]

Hello Sachin,

Thank you for patiently waiting. I just want to get back here with the below updates from our team.

This could be related to what your app target age group is.

If it is a family app, you can try the following:

• Apply 'SetTagForChildDirectedTreatment' tag in app configuration.
• Change the ad content rating for general audiences.

Let us know if this helps resolved your issue.

Regards,

[Sachin Dapkara]

Yes, it has resolved the issue! Thank you so much!