MediaContent duration remains 0 after ad load, preventing playback on ad received
Adarsh Kumar
iOS app : We are using GADCustomNativeAd with video content and observing an issue where mediaContent.duration remains 0 even after the ad is successfully received. This prevents us from triggering playback readiness logic, which relies on detecting a valid duration value. Since we programmatically trigger play() with not enough buffer for playback, videocontroller delegate sends pause event hence pausing the player and it never restarts until manually click play button via custom controls.
Could you help us understand why there is no enough buffer on ad received to play the video? Is there a recommended approach to reliably detect when a GADCustomNativeAd with video is ready to play? we never faced this issue during A/B test with small user target but when we scaled to larger user base with multiple ad campaigns this started happening and it happens for all videos now.
We have this proposition ready to launch to our advertisers but now blocked due to auto play not working.
Mobile Ads SDK Forum Advisor
Hi,
Thank you for contacting the Mobile Ads SDK Support team.
We will raise this issue with the wider team and will update you once we receive any update on this. Meanwhile, your patience is important.
Thanks,
 |
Mobile Ads SDK Team |
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[2025-11-03 15:27:42Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01vST30:ref" (ADR-00338260)
Süleyman Temir
iOS app : We are using GADCustomNativeAd with video content and observing an issue where mediaContent.duration remains 0 even after the ad is successfully received. This prevents us from triggering playback readiness logic, which relies on detecting a valid duration value. Since we programmatically trigger play() with not enough buffer for playback, videocontroller delegate sends pause event hence pausing the player and it never restarts until manually click play button via custom controls.
Could you help us understand why there is no enough buffer on ad received to play the video? Is there a recommended approach to reliably detect when a GADCustomNativeAd with video is ready to play? we never faced this issue during A/B test with small user target but when we scaled to larger user base with multiple ad campaigns this started happening and it happens for all videos now.
We have this proposition ready to launch to our advertisers but now blocked due to auto play not working.
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