Bug: no ad requests to Pangle ad source, used for admob mediation

[Liran Barsisa]

I've followed all the instructions and contacted Pangle, and they confirmed it should work fine, but when trying either test-ads or real-ads, and using the ad-inspector to force using Pangle, it doesn't seem to even request the ads.

All seem fine on the ad-inspector, on initialization of Admob&Pangle, and even with a different ad-source (Vungle/Liftoff).

The instructions are here:

https://developers.google.com/admob/android/mediation/pangle

So what I had to add in code is just this as a dependency (and also into repositories):

    implementation("com.google.ads.mediation:pangle:6.4.0.3.0")

I also tried with and without using the setTestDeviceIds call. And I tried to add my own device ID to the console of Pangle. 

Nothing works.

Other important dependencies:

    implementation("com.google.android.gms:play-services-ads:23.6.0")

    implementation("com.google.android.ump:user-messaging-platform:3.1.0")

Please fix this or tell me what to do. I can send more information on email too.

[Liran Barsisa]

BTW, the error is no-fill, and when checking the response function result, it didn't give me anything, including the mediation class.

[Mobile Ads SDK Forum Advisor]

Hi,

Kindly share us the below details via "Reply to author" option:

• app ID
• ad unit ID
• Mobile ads SDK version 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vGqX4:ref" (ADR-00279845)

Thanks,
 

Mobile Ads SDK Team

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[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for getting back to us.

Error code 3, no fill error means that the ad request was successful, but no ad was returned due to lack of ad inventory. You may check this AdMob Error Codes & Logs for more information on different kinds of errors.

Could you confirm whether you have followed Step 3: Import the Pangle SDK and adapter, because Failure to integrate the compatible Pangle and Google Mobile Ads SDK versions might lead to build issues.

I have executed our Google Sample project with the provided IDs, I successfully initialized the Pangle Mediation adapter and am able to load the ads successfully from the Pangle Mediation adapter. No issues were encountered during this process. Could you confirm whether you are facing the same issue in our Google Sample project? Additionally, you can also check the help center article to Troubleshoot issues found using Ad inspector.  

[Liran Barsisa]

1. Did you use the same IDs that I have?

The docs don't mention anything about changes of code. Just dependency.

And it shows on the ad-inspector that the adapter is initialized fine, and I could choose Pangle there too. As I wrote, other adapter worked fine (Vungle/Liftoff), and the Pangle team said all is fine in the configurations, but they can't get any ad requests from me. Also now that the app is published, I can see graphs that show that the app does get Pangle ads. So what you wrote is impossible that I didn't integrate anything properly, and it's only about testing that doesn't work. 

2. What are your configurations? Where did you add the device as a test device? Via the Pangle website, or via code, both, or none?

I can also send you a video.

3. Can you please answer me about the other networks, that you will fix them too? For example Fluct can't be accessed at all. Some other ad-sources that I've mentioned you also don't have a working form.

[Liran Barsisa]

Would using real ad-units of my app (and not the test ad units of Admob), together with setTestDeviceIds call - always tell all ad-sources to use test ads, or do I have to set it for each?
Is there no way to have test ads, always, using code alone, on all ad-sources?
I know that when I use setTestDeviceIds (together with my real ad-unit IDs) for Admob, I do get test ads from Admob, but now when I have mediation, I see ads of Vungle/LiftOff instead, and I can't see any indication that they are test ads. Not in how they look, and not in the logs.
Even when adding my device-ID to Vungle/LiftOff, they still look the same...

[Liran Barsisa]

To summarize the current conclusions:

1. Admob always succeeds to show test ads as an ad source, whether I use setTestDeviceIds, add my device ID to the website, or use test ad-unit IDs.

2. When having mediation, for some reason test ad-unit IDs don't allow to have test-ads of other sources, and even if I use my real ad-unit IDs together with setTestDeviceIds, the only ad-source that succeeded to show ads is Vungle/Liftoff, but it doesn't show any indication that it's a test-ad. I also tried to add my device-ad-ID to their website, and still got ads that don't show they are test-ads. 

Please tell me what I can do. Why can't I see test ads of other sources, other than Admob itself?
What is the safest way to test ads of all ad sources, and never cause any issues of real ads?

[Mobile Ads SDK Forum Advisor]

Hi Liran,

As per the documentation, in addition to the dependency, the following lines must be added to the settings.gradle.kts file. Could you please confirm that you have added these lines? We have used the same IDs that you have shared.

dependencyResolutionManagement {

  repositories {

    google()

    mavenCentral()

    maven {

      url = uri("https://artifact.bytedance.com/repository/pangle/")

    }

  }

}

We have used pixel devices to check the issue. You can set up a test device through your AdMob account or programmatically.

Once try our Google Sample project and follow the steps mentioned in the integrate pangle with mediation article and confirm if you are still facing the issue. To aid in our investigation, please provide a screen recording along with your sample project where the issue is reproducible (not the APK file).

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files to us via reply to author option or by performing the following steps:
1. Navigate to https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002vGqX4QAK&entry.80707362=00279845

2. Fill out all fields and attach your file(s).

3. Please reply on this thread when you have uploaded your file(s). Please do not share this link.

[Liran Barsisa]

I already have this part of the dependencyResolutionManagement , otherwise it wouldn't have shown that the adapter was initialized, and I wouldn't have gotten real ads for users on the published app.

Please share me with the sample you've tested of native ads (without my important keys), updated to latest dependencies of everything.

I've succeeded to reproduce the exact same issue on the sample, after I've modified it (mostly the dependencies) to be similar to what I have.

Also added logs.

I got ads from Admob and Vungle/Liftoff, but not from Pangle. On Admob it shows it's test ads, and on Vungle/Liftoff the resulting ad doesn't seem like a test ad. No indication at all...

If I use the ad-inspector to tell Vungle/Liftoff to request test ad, it does show it got it.

But if I do the same for Pangle, it shows it can't.

This was test on both Pixel 6 with Android 15 and emulator Android 14 (API 34).

I've put a video and bug-report, together with the sample project. 

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for getting back to us.

Please note that we didn’t receive the files which you have shared. Could you kindly reshare the files using the link below so we can gain full visibility of your implementation. 

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files via reply to author option or by performing the following steps:

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002vGqX4QAK&entry.80707362=00279845

2. Fill out all fields, and attach your file(s).

3. Please reply to this thread when you have uploaded your file(s). Please do not share this link.

[Liran Barsisa]

Guys I already sent via the link you've provided me. 

And it's not "25mb". The website claims I can't reach 24mb... And it has an error when I try to send it, of "error posting message". 

In the past it was worse, telling me the message is too long...

Here, sent again, using your new link.

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for sharing the sample project along with screen recording and I've raised this concern to the wider team. I will intimate you once I receive any feedback on this. Meanwhile, your patience is important.

[Liran Barsisa]

I don't remember when I added it, but sadly they told me recently that they don't approve my account (after I've created it and added usage of the SDK into published apps), as it's not for "individuals".

Please add account-requirements to the table of the ad-sources. Would save a lot of time to prevent trying to handle mediation with places that can't be used...

[Zauzau Francis]

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[Zauzau Francis]

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[Zauzau Francis]

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[Zauzau Francis]

Enoch Francis  invites you to earn money together! No investment required, everyone can withdraw money! -> https://www.freeagqstar.top/p?0129797803862207069&s=mail someone has just cash out today

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[Zauzau Francis]

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[Adam J]

Hello, do we have an update on this issue? We have "exactly" the same issue.

[Mobile Ads SDK Forum Advisor]

Hi, 

If you are using Google UMP, could you confirm whether you have followed Adding ad partners to published European regulations messages to add Pangle DSP to the GDPR ad partners list in the AdMob UI ?

After adding Pangle DSP, kindly accept the consent and test again. It might take some time for the change to propagate.

Note that Pangle might return no fill since not all the regions are supported, see Regions Pangle supports.

Thanks,
 

Mobile Ads SDK Team

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[2025-07-14 06:20:37Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vGqX4:ref" (ADR-00279845)

[Liran Barsisa]

Your docs are outdated.
It says this:

5.In the "Choose the type of ads you want to show" section, select Personalized ads.

https://support.google.com/admob/answer/10113004#adding_ad_partners_to_published_gdpr_messages:~:text=In%20the%20%22Choose%20the%20type%20of%20ads%20you%20want%20to%20show%22%20section%2C%20select%20Personalized%20ads.

Such a thing doesn't exist anymore.
It should be in "Review your ad partner", in the edit button of "Custom ad partners".

[Mobile Ads SDK Forum Advisor]

Hi,

Based on the AdMob app ID or ad unit ID that you shared, the best way to get more information about your issue is the AdMob Help Center. You can also utilize the AdMob Communities for additional support. 
If you have any questions about usage of the Google Mobile Ads SDK, please feel free to reach out.

Thanks,
 

Mobile Ads SDK Team

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[2025-07-14 13:25:07Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vGqX4:ref" (ADR-00279845)

[Adam J]

Yes. The consent information is explicitly forwarded to Pangle using code provided in the setup guide. Pandle DSP is selected in GDPR ad partners in the Admob UI.

We are testing from an unsupported country, but expect to get test ads. In Ad Inspector, we don't see Pangle in the bidding list for any ad unit. If forced using single source test ad test, there is no fill.

Can you please confirm if testing is possible from an unsupported country/region for Pangle bidding via Admob mediation setup? Our devices are setup as test devices in Admob and Pangle UI. We have tried using Pangle's public test ad unit IDs (which they explicitly mentions should work in all regions) as well as our own live ad unit IDs (both via Admob mediation bidding setup).

[Mobile Ads SDK Forum Advisor]

Hi,

I've raised this concern to the wider team and will get back to you once I receive any updates on it. Meanwhile, your patience is highly appreciated.

Thanks,
 

Mobile Ads SDK Team

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[2025-07-15 13:41:36Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vGqX4:ref" (ADR-00279845)