Simple video file fails to load in Google Ad WebView

[Gabor Kalmar]

Hello ! We're looking to integrate a video player in an app, using the google ad mobile sdk, and on some android devices ( older versions, latest version, doesn't seem to be a pattern) it blocks the loading of a simple html video tag. Same tag, same implementation works perfectly on different devices.

Network looks like this  . Not sure what other info should I be providing. Video is not country/device blocked, seems to be happening only with the  thecontentserver.com videos.

The video we're trying to load is this.  Maybe it's worh noting that no advertising is happening yet at this point, this should be the content video, initially we thought it's a video player problem, but we tried a simple <video> tag with this src, and that fails too so I'm here .

Anybody with any ideas on what should we look into, maybe some setting, or any help, idea, is much appreciated.

[Mobile Ads SDK Forum Advisor]

Hi,

Kindly provide us a sample project along with the app IDvia "Reply to author" option where the issue is reproducible so that we can have a clear view of your implementation and provide you further assistance.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vGgRL:ref" (ADR-00272995)

Thanks,
 

Mobile Ads SDK Team

[Tech Fast]

Issue found: Not a core feature

The app feature that you declared as dependent on the All files access permission didn’t meet the policy review requirements for critical core functionality.

Core functionality is defined as the main purpose of the app. Without this core functionality, the app is "broken" or rendered unusable. The core functionality, as well as any core features that comprise this core functionality, must all be prominently documented and promoted in your app's store listing description on Google Play.

Update your app so that the feature doesn't use this permission. If your app doesn’t require access to the MANAGE_EXTERNAL_STORAGE permission, you must remove it from your app's manifest in order to successfully meet the policy review requirements.

Alternatively, if your app is “broken” or rendered unusable without this permission, it’s likely your earlier declaration was misstated or is unclear. Ensure that the core functionality and technical justification are clearly documented and promoted in the app's description when you complete the Permissions Declaration Form, and resubmit your app on the Play Console.

To bring your app into compliance, follow these steps:

Follow these steps to bring your app into compliance:

Review the All Files Access Permission policy.

Read more about Use of All files access permission to better understand permitted and invalid uses.

Review Android storage use cases and best practices for common storage use cases.

If your app meets the requirements of permitted uses, read how to Declare permissions for your app.

About the All Files Access Permission policy

Please help me I am updating the application and I am facing this problem. Can you please tell me what is the problem?

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[Mobile Ads SDK Forum Advisor]

Hi,

Please be informed that our support channel can only best assist you with regards to Google Mobile Ads SDK implementation and technical issues. Having said that, would you be able to confirm if you have any issues with the SDK? If so, kindly elaborate it here and give full context of your concern so we can guide you accordingly.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vGh0V:ref" (ADR-00273608)

Thanks,
 

Mobile Ads SDK Team