Funding Choices problem

[fran...@gmail.com]

Hi 

there is maybe a "little" or bigger problem i got reported by some users  !

As you know on almost every phone device "google" is installed and in the device settings under "privacy policy" the user has a switch to opt out personalized ads ! 

The problem here is that if this switch is activated then the ump funding choices form will not load. I do not know if this is a general problem but some users have reported this problem .

Is there any way on your site to fix this ? 

So how does it work ? I the user gives his consent with ump form (he "must" agree personalized ads  with pushing the button )  and he has opted out personalized ads in his privacy settings then still non personalized ads will be served ? 

Greets

Fran 

[fran...@gmail.com]

Frank not Fran :-) ..I would be nice to be able to edit the messages

[Mobile Ads SDK Forum Advisor Prod]

Hi Frank,

I tested and found that with ad personalization off in an emulator running Android 11 that I added the test device to .addTestDeviceHashedId and the consent screen was able to load. What are the steps you took to not show the consent screen when ad personalization was turned off in your Google account?

Regards,

Aryeh Baker Mobile Ads SDK Team

 

ref:_00D1U1174p._5004Q2DuO12:ref

[fran...@gmail.com]

Hi 

i did not test it by myself i only got some user report ( 5- 6 not many yet ) and they told me that the form is not loading  and all of them had personalized ads opted out on their phone. 

Only after disabling the switch the could load the form to give consent. This is only reported by some german users. 

Maybe is is a rare problem and this only occurs one some phones or maybe it is a problem with the cache on their phones ? I do not know. 

Frank 

[Mobile Ads SDK Forum Advisor Prod]

Hi Frank,

Thank you for reporting this, we will need replicable steps to try to address this issue of no consent form when ads personalization is turned off.

[englu]

Hi Aryeh,

I've came across the same issue recently. You can reproduce it without using setConsentDebugSettings() method. Just set the location in emulator in Europe and UMP should start loading consent form. However this will fail, because ConsentInformation.isConsentFormAvailable() returns false.

What's weird, when ad personalization is turned off, ConsentInformation.getConsentStatus() returns ConsentInformation.ConsentStatus.OBTAINED even when app is freshly installed and run for the first time. Is it proper behavior? Also in this case, IABTCF_gdprApplies property is not stored and not written to shared preferences at all.

Test ads are displaying correctly.

Can you confirm this all work as expected?

Regards,

Szymon

[Mobile Ads SDK Forum Advisor Prod]

Hi there,

Is the behavior reliably reproducible on your end? Would it be possible for you to provide a sample project reproducing the issue? Kindly send it via Reply to author or a direct, private reply to mobileads...@gmail.com.

Regards,

Teejay Wennie Pimentel Mobile Ads SDK Team

ref:_00D1U1174p._5004Q2DuO12:ref

[Szymon Engel]

Yes, this is reproducible, tested on the emulator and one other device in EEA. I'm signed in to my Google Account on both devices and I have ads personalization turned off in Google > Ads settings.

Have you tried to test this on your own? Unfortunately I won't find time to prepare a separate project for you for testing, however I suppose you already have one and checking this should take you a few minutes. I've tested this once again and I'm getting obtained status also when using debug settings.

Can you confirm that receiving obtained status with ads personalization turned off is a proper behavior?

Regards,

Szymon

[Mobile Ads SDK Forum Advisor Prod]

Hi Szymon,

Thank you for reaching out to us.

I work with Teejay and Aryeh and will be assisting you on this. Upon further checking on this, I wasn't able to replicate your concern in our end. With this, could you please provide the following details so that we can further check it using your information. You can send it via Reply privately to author option or send it directly to mobileads...@gmail.com?

•  App ID
• Ad unit ID/s affected
• Steps to replicate the error

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

ref:_00D1U1174p._5004Q2DuO12:ref