Watching ads by resetting the Ad ID

[oooOwOooo]

Hello,

After releasing a game, some users experience issues where ads are not being served to them. In these cases, resetting the Ad ID seems to make ads start showing properly again. Would actively encouraging users to reset their Ad ID be considered a policy violation or potentially have a negative impact on revenue?

Also, I understood that the Ad ID is primarily an identifier used to improve ad relevance, but seeing that ads start showing again after resetting it suggests that it may also affect ad impressions or the ability to watch ads. Could you explain this in more detail?

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting the Mobile Ads SDK Support team.   

Could you please share your app ID and ad Unit ID with us using the Reply to Author option? Regarding the potential policy violation when the Ad ID is reset, I’ll check with the team and get back to you.

Thanks,
 

Mobile Ads SDK Team

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[2025-08-29 11:21:12Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01u5Tfr:ref" (ADR-00331314)