Advertise is prosponed in rewarded ad format

[Ko Tun]

My application has 2 search boxes that prompts users to enter a combination of numbers and text. I've problem in one search box that is using Rewarded Ad format to show the results.

Upon entering the VIN search box, a pop-up notification emerges, informing the user that to access the results, they must first view advertisements. When the user clicks on the 'Watch Ads' option, the advertisements should be displayed, followed by the appearance of the search results.

In this process some users have reported that after clicking the 'Watch' button, they encounter an error message stating 'Advertise is prosponed,' and no advertisements are presented.

How can I fix this issue? Thanks.

(Other formats Banner, Interstitial, Native are working well. Programming language Flutter.)

My app >> https://play.google.com/store/apps/details?id=com.carcrashlist.app

[Mobile Ads SDK Forum Advisor]

Hi Ko Tun,

Thank you for reaching out to us. In order for us to assist you further, could you kindly share the following?

• AdMob App ID
• Rewarded Ad Unit
• Screenshot of the reported issue
• Were you able to reproduce the issue locally? If so, please share to us a Charles Log (https://www.charlesproxy.com/documentation/getting-started/) - Instructions (https://support.google.com/admanager/answer/6206401?hl=en) capturing the ad

This message is in relation to case "ref:_00D1U1174p._5004Q2nSg44:ref"

Thanks,
 

Mobile Ads SDK Team

[Ko Tun]

• Admob ID - ca-app-pub-2570437823966665~7596969477
• Rewarded Ad Unit - ca-app-pub-2570437823966665/6827807505
• Check attached files for screenshot.
• No, I can't reproduce the issue becoz it's happen on some of the users not from me.
  

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for your response.

Since you've mentioned that you're unable to replicate this in your end, it appears that this behavior is only happening to a specific creative and users. We also tested your app, and didn't replicate the behavior reported and appears that the implementation is working properly. Kindly note that we can only offer support with regard to the implementation/technical concerns for the Mobile Ads SDK. Since it appears that this is more on the ads or creative issue, we recommend reaching out to our Product Support team (https://support.google.com/admob/thread/new?hl=en) instead. In addition to that, kindly make sure that you're following the policies for ads that offer rewards (https://support.google.com/admob/answer/7313578?hl=en&sjid=14397851981783190629-AP).

 
This message is in relation to case "ref:_00D1U1174p._5004Q2nSg44:ref"