Crash in com.google.android.gms.ads.exoplayer

[Anastasia Zdybel]

Our users experience crashes because of Google Mobile Ads SDK on a wide range of devices:

java.util.concurrent.TimeoutException: com.google.android.gms.ads.internal.webview.v.finalize() timed out after 10 seconds

The stack is:

1    java.lang.Object.wait    Native Method

2    com.google.android.gms.ads.exoplayer1.i.a    :com.google.android.gms.dynamite_adsdynamite@14574048@14.5.74 (040400-219897028):29

3    com.google.android.gms.ads.internal.video.exoplayer1.a.a    :com.google.android.gms.dynamite_adsdynamite@14574048@14.5.74 (040400-219897028):33

4    com.google.android.gms.ads.internal.video.gmsg.exoplayer1.f.b    :com.google.android.gms.dynamite_adsdynamite@14574048@14.5.74 (040400-219897028):6

5    com.google.android.gms.ads.internal.webview.v.X    :com.google.android.gms.dynamite_adsdynamite@14574048@14.5.74 (040400-219897028):464

6    com.google.android.gms.ads.internal.webview.v.finalize    :com.google.android.gms.dynamite_adsdynamite@14574048@14.5.74 (040400-219897028):418

7    java.lang.Daemons$FinalizerDaemon.doFinalize    Daemons.java, line 250

8    java.lang.Daemons$FinalizerDaemon.runInternal    Daemons.java, line 237

9    java.lang.Daemons$Daemon.run    Daemons.java, line 103

10    java.lang.Thread.run    Thread.java, line 764

We updated Google Mobile Ads SDK from 17.0.0 to 17.1.0 but it didn’t help.

Could you recommend any way to fix this?

[mobileadssdk-a...@google.com]

Hello Anastasia, 

Thank you for reporting this. Could you share us the following details, so I can take a look and troubleshoot this?

• Complete stack trace and Crashlytics link
• Frequency of the crash
• Steps to Reproduce, if any
• Type of ads being served

This information will help us investigate the issue.

Regards,

Bharani Cherukuri

Mobile Ads SDK Team

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Also find us on our blog and Google+ page:
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[Maitreya Grün]

I have the same problem. Any updates?

[mobileadssdk...@google.com]

Hello, 

Thank you for contacting us. Could you please share the complete stack trace, implementation details along with the Play services version being used for us to troubleshoot this? You could share the details privately using the Reply privately to author option.

Regards,

Bharani Cherukuri

Mobile Ads SDK Team

[최원익]

I have the same problem.

I used Google Mobile Ads SDK 17.1.2.

java.util.concurrent.TimeoutException: com.google.android.gms.ads.internal.webview.v.finalize() timed out after 20 seconds
at java.lang.Object.wait(Native Method)
at com.google.android.gms.ads.exoplayer1.j.a(:com.google.android.gms.dynamite_adsdynamite@15090046@15.0.90 (040306-231259764):29)
at com.google.android.gms.ads.exoplayer1.h.d(:com.google.android.gms.dynamite_adsdynamite@15090046@15.0.90 (040306-231259764):31)
at com.google.android.gms.ads.internal.video.exoplayer1.a.a(:com.google.android.gms.dynamite_adsdynamite@15090046@15.0.90 (040306-231259764):30)
at com.google.android.gms.ads.internal.video.gmsg.exoplayer1.f.b(:com.google.android.gms.dynamite_adsdynamite@15090046@15.0.90 (040306-231259764):6)
at com.google.android.gms.ads.internal.webview.v.X(:com.google.android.gms.dynamite_adsdynamite@15090046@15.0.90 (040306-231259764):463)
at com.google.android.gms.ads.internal.webview.v.finalize(:com.google.android.gms.dynamite_adsdynamite@15090046@15.0.90 (040306-231259764):417)
at java.lang.Daemons$FinalizerDaemon.doFinalize(Daemons.java:222)
at java.lang.Daemons$FinalizerDaemon.run(Daemons.java:209)
at java.lang.Thread.run(Thread.java:762)

2018년 12월 15일 토요일 오전 5시 57분 4초 UTC+9, mobileadssdk-a...@google.com 님의 말:

[mobileadssdk...@google.com]

Hello Choi, 

Thank you for sharing the logs. I have passed on this information to the Engineering team for further investigation. I will keep you posted on the updates from the team.

Regards,

Bharani Cherukuri

Mobile Ads SDK Team