Hi,
Thank you for contacting the Mobile Ads SDK Support team.
Could you kindly share the sample project for further investigation.
If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files via reply to author option or by performing the following steps:
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Mobile Ads SDK Team |
[2025-03-26 09:04:04Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vHCMc:ref" (ADR-00296332)
Hi Liran,
Please note that we didn’t receive the files which you have shared, also the files you have attached on bug, we are not able to access it. Could you kindly reshare the files using the link below so we can gain full visibility of your implementation.
If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:
2. Fill out all fields, and attach your file(s).
3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.
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Mobile Ads SDK Team |
[2025-03-26 20:38:21Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vHCMc:ref" (ADR-00296332)
Hi,
Kindly ignore the previous response.
We have got access and reviewed your files, after investigation, it appears that the issue is related to an integration problem within your application. We tested the issue in the Google sample project and were unable to replicate it. Could you please confirm whether you can replicate the same issue in our Google Sample Project, If yes then kindly share steps to replicate it and share Google Sample Project replicating this issue.
If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:
2. Fill out all fields, and attach your file(s).
3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.
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Mobile Ads SDK Team |
[2025-03-26 23:56:11Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vHCMc:ref" (ADR-00296332)
what you say i don't understand
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Hi,
Examination of the provided sample project has not yielded the root cause of the aforementioned issue. As requested earlier, could you try once in our Google Sample Project and confirm the results?
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Mobile Ads SDK Team |
[2025-04-02 17:14:30Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vHCMc:ref" (ADR-00296332)
Hi Liran,
We are able to replicate the issue and I will share this to the wider team and one of my team members will reach out to you once we have an update on this. Meanwhile, your patience is highly appreciated.
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Mobile Ads SDK Team |
[2025-04-02 23:36:13Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vHCMc:ref" (ADR-00296332)
Hi Liran,
I ran the sample project which you’ve shared and was able to reproduce the crash upon device rotation while a banner ad was being displayed. I’ve seen the logs and based on the log, none of the error messages originated from the Google Mobile Ads SDK (identified by the "com.google.android.gms.ads" symbol), indicating an implementation issue rather than an SDK problem.
You should ensure that every view within the same layout hierarchy has a unique ID. Specifically, you need to identify where the ID id/fragment_ad__noAdsAlternativeBannerButton is being used and ensure it is assigned to only one view within any given layout (for both portrait and landscape orientations).
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Mobile Ads SDK Team |
[2025-04-08 23:10:48Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vHCMc:ref" (ADR-00296332)
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Mobile Ads SDK Team |
[2025-04-09 05:07:09Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vHCMc:ref" (ADR-00296332)