Hi Coba,
Thank you for reaching out to us.
For us to further investigate this, could you please provide us your sample app project and screenshot of the behavior via Reply privately to author option or send it directly to the link below?
If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:
1. Navigate to https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002dKg8GQAS&entry.80707362=00117157
2. Fill out all fields, and attach your file(s).
3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.
Regards,
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Hi Coba,
We are able to receive your message, but I think you didn't get our previous message. But, since you already add our publisher id in your app-ads.txt file you should now be able to show our test ads. But, you mentioned that it is still the same, can you provide us with your sample app project and screen recording of your test so that we can further check your implementation? You can provide it at the link below.
As a side note, if you're having trouble receiving private replies from us, please check your Spam folder. Additionally, please add the 'From address' on that email to your contact list to ensure we aren't flagged as Spam in future messages. If you don't see a message from us in your Spam folder, please email us directly at mobileads-...@google.com referring to this forum thread.
If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:
1. Navigate to
2. Fill out all fields, and attach your file(s).
3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.
Regards,
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