Unable to upload an image for identification on the payment screen.

[IAmeku]

Hello.

I received a request from Admob to verify my identity, and I am trying to upload an image for verification as instructed, but I cannot upload it properly.

I get the following error message.

“An unexpected error has occurred. Please try again in a few minutes. ”

「予期しないエラーが発生しました。しばらくしてからもう一度お試しください。(original)」

I followed the instructions and waited a few moments before trying again, but the upload still failed.

How can I upload the file?

 

Id type

・Personal Id number card(個人番号カード(original))

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting Mobile ads SDK support team.

Please follow this information for common reasons why identity verification fails, and how to fix it: 
https://support.google.com/adsense/answer/7568896

Try using the following methods:

•  Using an Incognito or Private Browsing window
•  Using a different web browser
•  Temporarily disabling all extensions and add-ons in your browser 
•  Making sure no ad-blocker or similar "safety" software is blocking the page
•  Try using a different device or computer

If the issue still persists do contact  Product support team for further assistance on the issue.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tJCPd:ref" (ADR-00238119)

Thanks,
 

Mobile Ads SDK Team