Unable to upload an image for identification on the payment screen.

116 views
Skip to first unread message

IAmeku

unread,
Jun 4, 2024, 5:53:50 AM6/4/24
to Google Mobile Ads SDK Developers

Hello.

I received a request from Admob to verify my identity, and I am trying to upload an image for verification as instructed, but I cannot upload it properly.

I get the following error message.

“An unexpected error has occurred. Please try again in a few minutes. ”

「予期しないエラーが発生しました。しばらくしてからもう一度お試しください。(original)

I followed the instructions and waited a few moments before trying again, but the upload still failed.

How can I upload the file?

 

Id type

Personal Id number card(個人番号カード(original))

Mobile Ads SDK Forum Advisor

unread,
Jun 4, 2024, 10:49:21 AM6/4/24
to quiteov...@gmail.com, google-adm...@googlegroups.com
Hi,

Thank you for contacting Mobile ads SDK support team.

Please follow this information for common reasons why identity verification fails, and how to fix it: 
https://support.google.com/adsense/answer/7568896

Try using the following methods:
  •  Using an Incognito or Private Browsing window
  •  Using a different web browser
  •  Temporarily disabling all extensions and add-ons in your browser 
  •  Making sure no ad-blocker or similar "safety" software is blocking the page
  •  Try using a different device or computer
If the issue still persists do contact  Product support team for further assistance on the issue.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tJCPd:ref" (ADR-00238119)

Thanks,
 
Google Logo Mobile Ads SDK Team

 

Reply all
Reply to author
Forward
0 new messages