Admob on Fire tablet

[Don Klein]

Hello,

When I test run my game on an amazon fire tablet with admob test device configured, the test ads load fine.  But when test devices aren't configured the ads fail to load, and the log reports include

...onAdFailedToLoad: Internal error ... 

... Ad failed to load : 0 ... 

...' requires the Google Play Store, but it is missing.'...

Applovin (within my admob mediation) also reports 'Could not collect Google Advertising ID ...'.  

Game is listed on Play Store, not yet added to Amazon Appstore.

on Fire tablets, are the play services for admob ads not pulled in via gradle dependencies?  (com.google.android.gms:play-services-ads:20.5.0 and/or com.google.android.gms-services-ads-identifier:18.0.1)?

Would these issues resolve themselves once game is listed on Amazon Appstore & after I indicate it's listing in Admob->App settings-> App stores ?  would a GAID only exist if a kindle device had play services side loaded?  And if not, only non-personalized ads?

I appreciate any info

thanks

[Mobile Ads SDK Forum Advisor]

Hi Don,

Thank you for reaching out to us. Let me do the best I can to assist you in this.

Since you mentioned that you were able to display test ads, then it's safe to assume that your code implementation of the Mobile Ads SDK is fine. As per the error code 0 that you were getting, the most common causes of this error are:

• You're using an invalid/incorrect ad units
• You're requesting an ad with a different ad format (E.g requesting for interstitial ads with banner ad unit)
• Ad unit ID were newly created
• incomplete setup of your AdMob account, particularly the billing and PIN verification sections.

In addition, we also recommends our user to make sure that their app is already published to PlayStore/AppStore to avoid receiving any error code. Once your app were published, it may take at least 24 to 48 hours before ads start serving into your app.

As an side, as long as the implementation 'com.google.android.gms:play-services-ads:20.5.0 were added on your dependencies, Android studio will automatically import the specific version of the SDK into your app.

Regards,

Teejay Wennie Pimentel Mobile Ads SDK Team

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