A lot of ANRs in 20.1.0 sdk

[Alexey]

Hi there!

When I updated to new version of sdk, I started get a lot of ANRs. I cannot reproduce this but I see it in Google Play Console. See attached screenshots

"main" prio=5 tid=1 Runnable

  at com.google.android.gms.internal.ads.zzeeh.get (zzeeh.java:21) at com.google.android.gms.ads.internal.util.zzj.zzI (zzj.java:2) at com.google.android.gms.ads.internal.util.zzj.zzp (zzj.java:1) at com.google.android.gms.internal.ads.zzbaz.zza (zzbaz.java:6) at com.google.android.gms.internal.ads.zzrz.run (zzrz.java:5) at android.os.Handler.handleCallback (Handler.java:938) at android.os.Handler.dispatchMessage (Handler.java:99) at com.google.android.gms.internal.ads.zzebq.zza (zzebq.java:1) at com.google.android.gms.ads.internal.util.zzf.zza (zzf.java:1) at com.google.android.gms.internal.ads.zzebq.dispatchMessage (zzebq.java:1) at android.os.Looper.loop (Looper.java:239) at android.app.ActivityThread.main (ActivityThread.java:8205) at java.lang.reflect.Method.invoke (Native method) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run (RuntimeInit.java:626) at com.android.internal.os.ZygoteInit.main (ZygoteInit.java:1016)

[Mobile Ads SDK Forum Advisor]

Hi there,

Thank you for reporting this to us.

Could you please share the SDK version that you're using before updating? To what version of the SDK that you've updated? Also, could you provide the following as well?

• List of device affected
• Occurrence of the crash

Regards,

Teejay Wennie Pimentel Mobile Ads SDK Team

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[Alexey]

Hi

Thanks for the prompt reply.

We used 19.6.0 version of play-services-ads sdk and Now we started to use 20.1.0

List of devices (The list is descending, the most popular devices are at the top of the list):

Samsung Galaxy S6

Samsung Galaxy Tab A (8.0", 2019) 

Acer Liquid S1

Samsung Galaxy S9+ 

Huawei P20 Pro

Samsung Galaxy A02

Huawei Honor 10

Vivo vivo 1811

Samsung Galaxy A21s

Samsung Galaxy A12

Samsung Galaxy A01

Oppo A94

Samsung Galaxy A11

Samsung Galaxy J7 Prime

Samsung Galaxy M11

Tecno CAMON 16 (SE)

Samsung Galaxy A32

Huawei HUAWEI Mate 20 lite

Oppo A9 2020

Huawei Mate 10 lite

LGE LM-X420

Samsung Galaxy J4

Samsung Galaxy S8

Samsung Galaxy J6

Huawei 荣耀平板5

Samsung Galaxy M30s

Samsung Galaxy A31

Samsung Galaxy A51

Samsung Galaxy J7(2016)

Redmi Note 9

Vivo vivo 1906

Samsung Galaxy A10s

Samsung Galaxy A20s

Huawei Y9 Prime 2019

Samsung Galaxy Note20 5G

Nokia 6.1

Samsung Galaxy A20e

LGE K22

Huawei HUAWEI Y9 2019

Samsung Galaxy J6+

Redmi 9A

Vivo V9

Myphone myXI1 Plus

Huawei Mate 20 RS

Samsung Galaxy A50

Realme realme 3Pro

Samsung Galaxy J4+

Samsung Galaxy A30s

Motorola Moto G (5) Plus

Samsung Galaxy A02s

Samsung Galaxy S9

LGE LG K30

Motorola motorola one vision

Samsung Galaxy Tab A (2018, 10.5)

POCO X3 NFC

Samsung Galaxy A80

Huawei HUAWEI P20 Lite

Samsung Galaxy J5 Prime

Samsung Galaxy A01 Core

Motorola motorola one macro

Oppo F9

Asus ZenPad Z10

Samsung Galaxy J7 Neo

Samsung Galaxy Tab A

Huawei Y6II

Vivo vivo 1920

Samsung Galaxy Grand Prime Plus

Redmi 9T 

LGE LG Q60

Samsung Galaxy Note10+ 

LGE LG Stylo 5 

Samsung Galaxy A72 

ZTE Z717VL 

Samsung Galaxy S21 Ultra 5G 

Motorola Moto G4 Play 

Oppo OPPO Reno5 5G 

Samsung Galaxy S10+ 

As I wrote, I cannot reproduce this ANR and only see it in Google Play Console. 

We have around 900 cases of ANR and We have only this stack trace

 at com.google.android.gms.internal.ads.zzeeh.get (zzeeh.java:21) 

 at com.google.android.gms.ads.internal.util.zzj.zzI (zzj.java:2) 

 at com.google.android.gms.ads.internal.util.zzj.zzp (zzj.java:1) 

 at com.google.android.gms.internal.ads.zzbaz.zza (zzbaz.java:6) 

 at com.google.android.gms.internal.ads.zzrz.run (zzrz.java:5) 

 at android.os.Handler.handleCallback (Handler.java:914) 

 at android.os.Handler.dispatchMessage (Handler.java:100) 

 at com.google.android.gms.internal.ads.zzebq.zza (zzebq.java:1) 

 at com.google.android.gms.ads.internal.util.zzf.zza (zzf.java:1) 

 at com.google.android.gms.internal.ads.zzebq.dispatchMessage (zzebq.java:1) 

 at android.os.Looper.loop (Looper.java:225) 

 at android.app.ActivityThread.main (ActivityThread.java:7564) 

 at java.lang.reflect.Method.invoke (Native method) 

 at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run (RuntimeInit.java:539) 

 at com.android.internal.os.ZygoteInit.main (ZygoteInit.java:950)

Thanks

[Mobile Ads SDK Forum Advisor]

Hi Alexey,

I work with Teejay and will assist you. I raised this ANR with my team and we will get back to you as soon as possible.

Regards,

Aryeh Baker Mobile Ads SDK Team

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[Mobile Ads SDK Forum Advisor]

Hi Alexey,

I hope you're doing and doing well and safe.

I just want to circle back on this. Could you please confirm if you still encounter the reported issue here?

Regards,

Teejay Wennie Pimentel Mobile Ads SDK Team

 

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